Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Upgraded to 4K Cloud storage: Now videos won't play in browser

I just successfully upgraded to the PVR plan so I could save 4k to the cloud, and now the videos won't play from my cloud library on my browser. I am able to stream the cameras with no issues. Any ideas?  Here's the error I receive:

Screen Shot 2019-05-15 at 7.37.10 AM.png

 

More info:

iMac running 10.14.4

Chrome running 74.0.3729.157

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 1 of 6

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Community Manager

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

shoebox303,

 

Browsers often do not support 4K playback. Your browser needs to support HEVC. For more information on this, take a look here: Which devices are supported for HEVC 4K playback?

 

We recommend downloading the video and playing it back on a player that supports 4K, such as VLC.

 

JamesC

Message 3 of 6

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Aspirant

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

UPDATE: Tried on my work computer at my office. Same error message.

Message 2 of 6
Community Manager

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

shoebox303,

 

Browsers often do not support 4K playback. Your browser needs to support HEVC. For more information on this, take a look here: Which devices are supported for HEVC 4K playback?

 

We recommend downloading the video and playing it back on a player that supports 4K, such as VLC.

 

JamesC

Message 3 of 6
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Aspirant

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

Ok, thanks!

Message 4 of 6

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

You can play 4K videos in Microsoft Edge.

 

But be prepared for constant warnings about Flash.

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 5 of 6

Re: Upgraded to 4K Cloud storage: Now videos won't play in browser

Update, this no longer works in the new "dev" version of Edge.

 

Version 76.0.159.0 (Official build) dev (64-bit)

 

That is the version based on Chromium.

 

It does work in Microsoft Edge 44.17763.1.0


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 6 of 6