Arlo|Smart Home Security|Wireless HD Security Cameras

Re: More Geofencing Issues with New App

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Guide
Guide
Edit to add we're not using homekit just the app
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Guide
Guide
I have also tried adjusting the range from small, medium and large but the issues continue. Next stop...ebay!
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Apprentice
Apprentice
Here to say Good Job Arlo.. I have just finished up filing a complaint with BBB the more of us who do this will likely get a faster fix or at best our money back. This would be unacceptable with a security company you pay monthly so why should Arlo be any different. They need to be Held accountable for what we pay for as well as the product and service.
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Community Manager
Community Manager

A new version of the Arlo mobile app for iOS is now available resolving several issues with Geofencing, please make sure you have the latest version of the mobile app installed and take a look at the release notes here: Arlo iOS App - 2.12 - 13th December 2019

 

JamesC

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Tutor
Tutor
Thanks heaps Arlo! Seems to be working well again! Love the new update that keeps your music playing too!
Model: VMS5340 | Arlo Ultra 3 Camera Kit
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Guide
Guide

Thanks James for the update. Great to hear that Arlo have finally sorted this out.

But the update also states: 

"Direct Storage Access (requires SmartHub and a third-party storage device): Advanced users can access recordings saved locally to their SmartHub directly within the Arlo app. Enable Direct Storage Access in SmartHub Settings > Storage Settings."

I don't see this option in the latest version of the app.

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Guide
Guide

Belay my last post. Just read what was added to the release post. Damn! I thought that'd make a nice Christmas present to many here.

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Tutor
Tutor
Seems to be an option on my iOS settings, you have to go to my devices and into the base station then storage options, mine is shaded out but I am assuming it would be until you install a compatible storage device
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Guide
Guide
Interesting. I don’t have that option - shaded out or otherwise.
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Guide
Guide
Appears that the update has got geofencing working again for us. As for the storage options my hard drive is showing connected etc. Maybe I'm missing the point on what you guys are saying lol
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