RESOLVED - Arlo Service Down - Temporarily Unable to Login

[BretD]

Dear Arlo Customers,

Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

Thank you.

 -The Arlo Team

>

>Dear Arlo customer,

> 

>We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

> 

>We apologize for any inconvenience this might cause.

> 

>Stay tuned!

> 

>Best regards,

>The Arlo Team

>

[danasstyle]

Mine is still off line, not connecting

[Bradstein]

Customer service actually asked me if mounted it towards the sun. / they suck / then told me I had to pay $99 for a software upgrade since I don’t use their data plan and use Verizon i

[Bradstein]

Mine too / but they say I have physically reset system. That’s bull **bleep** as it was working when they did what ever they did or issue they had / no real explanation either

[cilliebaby]

It hasn't worked since the first of March. Do I have to pay monthly for the camera to work ? I have had it about 3 months now and it was great in the beginning. Now it doesn't work. very unhappy with this product

[Bradstein]

Join the 1000’s of us... i have the Arlo Go and been down for 5-6 days now.. it was their fault that they reset everything now i have to drive 300 miles each way to physically push buttons..

i posted long angry reply on their FaceBook page / made phone calls / sent emails finally they began contacting me..

still waiting for resolution but bet i have to physically reboot... PISSED..

[Chakalover]

Our Arlo still isn’t working. It continues to say that it is offline.

[brh]

@Chakalover

Have you tried to unplug the base station for 1 minute and then plugging it back in?

Brian

[dkokai76]

Well it’s over a week and I still can’t acess my camera. I guess I will have to drive the 150 miles each way to reset it. Good thing I see how this company works now because I was about to order 2 more cameras!

[Tom1972]

Need recharge batteries