Re: Security Light not syncing with Bridge
I bought a 2 security light kit that includes the bridge. I sucessfully setup and updated the firmware to the latest version. However, I am unsuccessful when trying to sync either security light. Both the bridge and light flash blue during the setup process. The light flashes green 3 times, indicating a sucessful sync, but the app does not update and eventually gives a "No Arlo devices found" error. I have tried removing the bridge from my account to set it up again, factory reset the bridge to set it up again, and relocating the bridge to different outlets.
What's the issue here: the bridge, both security lights, or my andriod app?
I just bought this, and have same issue, try to contact support over phone, being told it is bad light need to get replacement. What really shocked me is they ask me to pay the shipment for the replacement. And I said no, eventurlly "waived" the shipment charge for me. But now it worries me that that is their "warranty" is actually ask customer pay for shipment . Back in days of Netgear, they don't do that.
And also how unknowledgable the lady who answered my phone call.