Canceled my subscription but still getting charged

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[DavdCab]

I’m still be charged for a subscription every month despite having deleted this account awhile ago. I had to bring it back to make sure I didn’t have a plan still active. I was still charged even though this account didn’t exist. 

[BrookeN]

I have reached out to support regarding the charges you keep receiving. They will be reaching out to you as soon as possible. 

[snowangel2010]

I have been charged a yearly subscription fee but have cancelled my subscription.

When I log into the Arlo website, it says I do not have any subscriptions. I tried the chat method but it said because I don't have an account I can't use the chat method. And there's no other info available to me when I log in to the website.  How am I suppose to talk to someone to get this charge credited back? This is VERY frustrating!

And now I am trying to download screenshots and it's not allowing me to.  FRUSTRATING!

[BrookeN]

I have created a ticket for support to reach out to you. They will be reaching out as soon as possible. 

[snowangel2010]

A customer representative did get in touch with me and everything has been taken care of.  Thank you!

[GarbageArlo]

Yup. Just realized I have been fraudulently charged by Arlo for the last several years for a subscription I cancelled 3 years ago. Log in online to see no active plan however my bank account has withdrawals for the last three years. 

To top it all off I get an alert saying I don’t have access to speak to a live agent because I don’t have an active plan?! 

Who do I contact to receive reimbursement? Seeing all the similar comments this just screams class action? 

[BrookeN]

I have contacted support regarding being charged after the subscription was cancelled. Support will be reaching out to you as soon as possible. 

[Qishan1560]

I am also still being charged after months I've cancelled the subscription few months ago. I have to keep disputing the payment. Please resolve this.

[BrookeN]

I have contacted support regarding the charges you are receiving after cancelling the subscription. Support will reach out to you as soon as possible. 

[Leslieaye]

I’ve also cancelled my subscription and I continue getting charged. I cannot get a hold of anyone. The customer service here is non existent. The VA said I don’t have a subscription so I cannot talk to an agent but I’m still getting charged for one. Someone please help 

[BrookeN]

I have reached out to support regarding the charges you are receiving after the subscription was cancelled. Support will reach out to you as soon as possible. 

[Leslieaye]

No one has reached out. Can you have someone email me, please. It’s extremely frustrating to not be able to deal with this in a timely efficient manner. I have no subscriptions listed on my account but I am still being charged 12.99 every month. 

[Macri112]

The problem is that someone from Arlo calls with a number that’s unlisted and doesn’t leave a message or call back number. Just cancel the subscriptions and stop charging. We already cancelled online through the account dashboard. Please. 

[BrookeN]

@Leslieaye they will reach out to you as soon as possible. I made the ticket Friday it can generally take a few days for support to reach out. 

@Macri112 are you still seeing this same behavior? Do you need me to create a ticket for you as well?

[arlophiljg]

I have also cancelled the subscription 3 times now, but it seems to come alive again! I only know as I keep getting billed, which prompts me to log in again to check. Please would you confirm the subscription is definitely now cancelled and refund the previous 2 mths subscription?

[Leslieaye]

Do you have an approximate date of when they will call? I don’t want to miss it. This company is clearly robbing money from multiple people. People have opted out of these services or are not receiving them and are still being charged. This is ridiculous. 

[BrookeN]

@arlophiljg I have reached out to support regarding the charges you received. They will reach out to you as soon as possible. 

@Leslieaye I will see if I can get an update for you. 

[arlophiljg]

Thanks @BrookeN  - over a week now and nobody seems to have been in contact. Please nudge if possible! 

[BrookeN]

@arlophiljg I reached back out to support. Please let me know if you do not hear from them in the next few days. 

[JeffLance]

I totally agree, I have not been able to find a way to contact ANYONE at Arlo to resolve an issue. I'm not sure if I canceled my account or not?

I have gone into both the APP and my online account and the subscription icon is grayed out??!! but I am still getting charged on my account! It should be illegal to have this kind of service and NOT be able to discus issue with a live breathing agent. The AI chats SUCK!! Not having support is the best reason I know of to NEVER use Arlo!

If anyone can tell me how to get some assistance It would be greatly  appreciated!! 

[BrookeN]

I have reached out to support regarding the charges you are still receiving after cancelling the subscription. Support will reach out to you as soon as possible. 

[StephenB]

---

@JeffLance wrote:

I have gone into both the APP and my online account and the subscription icon is grayed out??!!

---

Is it possible you are using credentials for a "friend" account?

[JeffLance]

Short answer is no!

Verified My information on my account after logging in. 

We are paying for two accounts, my account that I logged into, and an account that we are paying for our parents. 

Considering the lack of ability to reach a live person to resolve issues we are considering cancelling all of our accounts and finding better surveillance options for all.

There are way to many options competing for this type of business to settle for poor customer serves.    

[BrookeN]

@JeffLance support should be reaching out to you within the next couple days. If you do not hear from them by Monday please let me know.

[Qishan1560]

Did not receive any support or message. It has been half of a month.