Canceled my subscription but still getting charged

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[StephenB]

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@cmheaton wrote:

Same problem here.  We have tried everything.  Have to call the bank each month to stop payment.  Going on five months now since we canceled the service. 

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can create a support request on your behalf.

[BrookeN]

@cmheaton can you please dm me with a good contact number as well as a good time for support to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

@cmheaton I received that information you provided to me. I have reached out to support for them to contact you. They will be reaching out to you as soon as possible. 

[Lolorolo]

I am as well and have had no luck contacting anyone! It’s been almost a year and still getting charged 7.99 a month! My card company won’t help either 

[jms29071622]

I cancelled my account over 2 years ago and you kept charging me. I changed cards and somehow you kept charging me. I need to speak to someone that can stop the auto charges from recurring. Your support site sends me to chat. Your chat says I am not qualified for support, go to the website. The website says go to subscriptions. I have no subscriptions, yet you continue to charge me! This is nuts!

[BrookeN]

@Lolorolo and @jms29071622  can you dm me a good contact number as well as a good time for support to reach out to you? You send a dm by clicking on the envelope icon on the top right of the forum page.

[MicheleS]

I also cancelled my subscription when the rate was increased without any notice, but I am still being charged.  I’ve spent over an hour trying to talk with someone and cannot find a phone number or any means of resolving this problem with Arlo.  Help!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[chelsham]

im havingg the same issues my cc card still being charged - 

trying to get  hold of arlo is like hens teeth - 

work long hours getting really fed up now 

please help

caroline - chelsham

[BrookeN]

Please provide the same information I posted above. 

[chelsham]

hi

just to let you know i suffer from adhd - dyslexic

its playing havic  as it is NOT STRAIGH FORWRD 

to understand - need in simple terms = along with would like to telephone and speak to a human 

caroline

[chelsham]

im wit you on this - No number to talk to someone 

ITS PLAYING HAVOC WITH MY HEAD

JUST SIMPLE REQUEST

[CG1234]

I have been getting the same issue since 2024 July. Can someone at Arlo contact me about this?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[reaction2025]

I cancelled my subscription but I am still got charged!!!!!!!!!.

I need my subscription canceled right away and a refund!!!!!!!!. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

@CG1234 thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible. 

[jms29071622]

7

[BrookeN]

@jms29071622  are you being charged after cancellation?

[NH1352]

I have been trying to get in contact with someone about this same issue and no one is responding. I put in a support ticket telling me I'd get a call back in 9 minutes–that was two days ago. I tried the chat support, but I got disconnected. I got an email from the tech I was chatting with, but they haven't responded to my emails. How do you guys get in contact with support? It's been 4 days already and I can't get ahold of anyone. I canceled my subscription a year ago and got a charge for the whole year. I never agreed to resubscribing.

[BrookeN]

@NH1352  Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

@NH1352 thank you for providing that information. I have reached out to support, they will be reaching out to you as soon as possible. 

[BrookeN]

@jms29071622 I have reached out to support to contact you. I did erase your personal information that you had posted as you do not want that information on a public forum. Support will reach out as soon as possible.