Arlo|Smart Home Security|Wireless HD Security Cameras

Android location services

Reply
Discussion stats
  • 5 Replies
  • 584 Views
  • 0 Likes
  • 2 In Conversation
GeneralMeow
Apprentice
Apprentice

Is there a fix for the Arlo App not being accurate with its location for Geo fencing?

 

I have other apps on my phone like Nest and Abode that work fine when I leave and enter "Home" area.

 

I have also reinstalled the app, made sure precise location is allowed all the time, etc.  It is more often way behind when it thinks i'm "Home".

 

5 REPLIES 5
BrookeN
Arlo Moderator
Arlo Moderator

Are you still seeing this same behavior?

GeneralMeow
Apprentice
Apprentice

@BrookeN  yes.  just today I came home and heard the camera covers open and close multiple times with notifications from the app going in and out of "Home" mode. 

 

The other apps on my phone all knew I was home, and didnt flap in and out of Home and Away.

 

BrookeN
Arlo Moderator
Arlo Moderator

Can you please send a screenshot of what you are seeing. 

GeneralMeow
Apprentice
Apprentice

Attached is the latest "error".

 

While I live in a rural area and i'm in and out of signal all the time.  It seems that when i get this error, the Arlo App seems to not know where I am even after I am back in signal range and/or on WiFi.  

 

Like I mentioned before, the rest of my Geofencing apps recover just fine and dont throw an error.  My home security geofence 99.8% of the time knows when i get home.  Nest app as well.  Arlo App stays dumb, then maybe an hour later I can here the camera shutters closing as it finally figured out where I am.

 

Its like the App is not using GPS and only relying on cell towers, even thos permissions are set for "Precise Location"

 

signal-2025-08-22-133519_002.jpeg

BrookeN
Arlo Moderator
Arlo Moderator

This Geofencing error message is normal/common when Arlo detects that there's no active internet connection. You need to logout from the app and log back in so Geofencing/Location services will work again instantly. Sometimes, because of network/connectivity issues, Arlo can't update the location instantly, it will take time sometimes. So, the best way is to logout/log back in to send a new request to the BE and Arlo will update them instantly.