Still Being Charged After Cancellation

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[StephenB]

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@cmheaton wrote:

Same problem here.  We have tried everything.  Have to call the bank each month to stop payment.  Going on five months now since we canceled the service. 

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can create a support request on your behalf.

[BrookeN]

@cmheaton can you please dm me with a good contact number as well as a good time for support to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

@cmheaton I received that information you provided to me. I have reached out to support for them to contact you. They will be reaching out to you as soon as possible. 

[Lolorolo]

I am as well and have had no luck contacting anyone! It’s been almost a year and still getting charged 7.99 a month! My card company won’t help either 

[jms29071622]

I cancelled my account over 2 years ago and you kept charging me. I changed cards and somehow you kept charging me. I need to speak to someone that can stop the auto charges from recurring. Your support site sends me to chat. Your chat says I am not qualified for support, go to the website. The website says go to subscriptions. I have no subscriptions, yet you continue to charge me! This is nuts!

[BrookeN]

@Lolorolo and @jms29071622  can you dm me a good contact number as well as a good time for support to reach out to you? You send a dm by clicking on the envelope icon on the top right of the forum page.