- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January.
Anybody have any insight on how to contact this company? Crazy that you can pick up a phone and call them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’m still be charged for a subscription every month despite having deleted this account awhile ago. I had to bring it back to make sure I didn’t have a plan still active. I was still charged even though this account didn’t exist.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reached out to support regarding the charges you keep receiving. They will be reaching out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been charged a yearly subscription fee but have cancelled my subscription.
When I log into the Arlo website, it says I do not have any subscriptions. I tried the chat method but it said because I don't have an account I can't use the chat method. And there's no other info available to me when I log in to the website. How am I suppose to talk to someone to get this charge credited back? This is VERY frustrating!
And now I am trying to download screenshots and it's not allowing me to. FRUSTRATING!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have created a ticket for support to reach out to you. They will be reaching out as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A customer representative did get in touch with me and everything has been taken care of. Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yup. Just realized I have been fraudulently charged by Arlo for the last several years for a subscription I cancelled 3 years ago. Log in online to see no active plan however my bank account has withdrawals for the last three years.
To top it all off I get an alert saying I don’t have access to speak to a live agent because I don’t have an active plan?!
Who do I contact to receive reimbursement? Seeing all the similar comments this just screams class action?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have contacted support regarding being charged after the subscription was cancelled. Support will be reaching out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also still being charged after months I've cancelled the subscription few months ago. I have to keep disputing the payment. Please resolve this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have contacted support regarding the charges you are receiving after cancelling the subscription. Support will reach out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’ve also cancelled my subscription and I continue getting charged. I cannot get a hold of anyone. The customer service here is non existent. The VA said I don’t have a subscription so I cannot talk to an agent but I’m still getting charged for one. Someone please help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reached out to support regarding the charges you are receiving after the subscription was cancelled. Support will reach out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No one has reached out. Can you have someone email me, please. It’s extremely frustrating to not be able to deal with this in a timely efficient manner. I have no subscriptions listed on my account but I am still being charged 12.99 every month.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The problem is that someone from Arlo calls with a number that’s unlisted and doesn’t leave a message or call back number. Just cancel the subscriptions and stop charging. We already cancelled online through the account dashboard. Please.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Leslieaye they will reach out to you as soon as possible. I made the ticket Friday it can generally take a few days for support to reach out.
@Macri112 are you still seeing this same behavior? Do you need me to create a ticket for you as well?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have also cancelled the subscription 3 times now, but it seems to come alive again! I only know as I keep getting billed, which prompts me to log in again to check. Please would you confirm the subscription is definitely now cancelled and refund the previous 2 mths subscription?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Do you have an approximate date of when they will call? I don’t want to miss it. This company is clearly robbing money from multiple people. People have opted out of these services or are not receiving them and are still being charged. This is ridiculous.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@arlophiljg I have reached out to support regarding the charges you received. They will reach out to you as soon as possible.
@Leslieaye I will see if I can get an update for you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks @BrookeN - over a week now and nobody seems to have been in contact. Please nudge if possible!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@arlophiljg I reached back out to support. Please let me know if you do not hear from them in the next few days.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I totally agree, I have not been able to find a way to contact ANYONE at Arlo to resolve an issue. I'm not sure if I canceled my account or not?
I have gone into both the APP and my online account and the subscription icon is grayed out??!! but I am still getting charged on my account! It should be illegal to have this kind of service and NOT be able to discus issue with a live breathing agent. The AI chats SUCK!! Not having support is the best reason I know of to NEVER use Arlo!
If anyone can tell me how to get some assistance It would be greatly appreciated!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reached out to support regarding the charges you are still receiving after cancelling the subscription. Support will reach out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@JeffLance wrote:
I have gone into both the APP and my online account and the subscription icon is grayed out??!!
Is it possible you are using credentials for a "friend" account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Short answer is no!
Verified My information on my account after logging in.
We are paying for two accounts, my account that I logged into, and an account that we are paying for our parents.
Considering the lack of ability to reach a live person to resolve issues we are considering cancelling all of our accounts and finding better surveillance options for all.
There are way to many options competing for this type of business to settle for poor customer serves.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@JeffLance support should be reaching out to you within the next couple days. If you do not hear from them by Monday please let me know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did not receive any support or message. It has been half of a month.
-
Activity Zones
1 -
Applications mobile et en ligne
2 -
Arlo 4.1 App release notes
1 -
Arlo app
1 -
Arlo Mobile App
244 -
arlo not working
2 -
Arlo Pro 5
1 -
Arlo Pro 5S 2K
1 -
Arlo Secure
862 -
Arlo Secure 4.0
2 -
Arlo Smart
91 -
Automation
1 -
Before You Buy
60 -
cameras
1 -
custom modes
2 -
Features
99 -
Friend
1 -
Geofencing
1 -
Grant Access
1 -
IFTTT
1 -
Installation
46 -
Modes and Rules
1 -
my.arlo.com
1 -
notifications
2 -
Pro 5s
1 -
Security System App
1 -
Smart Subscription
1 -
Temporary disable
1 -
Troubleshooting
296 -
Vacation override
1
- « Previous
- Next »