Canceled my subscription but still getting charged
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I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January.
Anybody have any insight on how to contact this company? Crazy that you can pick up a phone and call them.
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Could you have someone contact me also please? My credit card is being charged monthly, that credit card had to be cancelled so I have been trying to update my new credit card but my account says I don’t have any subscriptions
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I paid $129 for the ##Arlo yearly plan and I have the 16 digit number. But when I enter it, receive a message that the code is invalid. I’ve checked it three times. Online Chat was useless. Please help me activate the plan I paid for. And I can’t locate an actual phone number to call a live person . Thank you
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Arlo is charging me monthly and I do not have a subscription. How do I contact Arlo billing?
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I am having the same issue can I also get it escalated.
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I cancelled and deleted my account on Nov 27th. Since then I have been getting charged still. I have three new charges since I received my cancellation confirmation. So when you look up support it just all explains that you need to sign in to modify. Well I cant sign in because I dont have an account so I just get an error message. Also support apparently can only communicate with paying subscribers. Everyone else is screwed I guess.
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@austincollins wrote:
I cancelled and deleted my account on Nov 27th. Since then I have been getting charged still. I have three new charges since I received my cancellation confirmation.
Dispute the charges with your credit card company. Although annoying, you could also cancel the card.
I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) as they can connect you with support.
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We are having this same problem
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@Mkidushim I have escalated your case. An agent will be reaching out shortly.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I ordered on the 30th of Dec and now it's been 2 business days and it still hasn't changed statuses. I got 1-3day ground shipping. I was hoping to get it today or tomorrow.... very dissatisfied
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I placed an order last week and received no confirmation number or email, but my bank account was charged. I just want to check on the status of my order and when it will be delivered.
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can someone please tell me how i can speak to a person to cancel this **bleep**ty subscription??!! they tell me i don’t have one but have been charging me monthly since may 2019. i am fed up
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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the money was taken out of my account for the 12.99 a month subscription but my account says there is no subscription on there and my video is not recording what do I do 😩
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Just dropping by to confirm I still have not heard anything back yet. Good times.
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I’m having the same issues. Money taken out of account after fixing the failed payment. Still showing no subscription
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@NZWJ wrote:
I’m having the same issues. Money taken out of account after fixing the failed payment. Still showing no subscription
If you can't get a resolution from Arlo soon, then I suggest stopping the bleeding by disputing the charge with your credit card company.
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