Horrible support structure

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[JS1985]

Could you have someone contact me also please?  My credit card is being charged monthly, that credit card had to be cancelled so I have been trying to update my new credit card but my account says I don’t have any subscriptions 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Jame8608]

I paid $129 for the ##Arlo yearly plan and I have the 16 digit number. But when I enter it, receive a message that the code is invalid. I’ve checked it three times. Online Chat was useless. Please help me activate the plan I paid for. And I can’t locate an actual phone number to call a live person . Thank you

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Danny44]

Arlo is charging me monthly and I do not have a subscription. How do I contact Arlo billing? 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Mkidushim]

I am having the same issue can I also get it escalated. 

[austincollins]

I cancelled and deleted my account on Nov 27th. Since then I have been getting charged still. I have three new charges since I received my cancellation confirmation. So when you look up support it just all explains that you need to sign in to modify. Well I cant sign in because I dont have an account so I just get an error message. Also support apparently can only communicate with paying subscribers. Everyone else is screwed I guess.

[StephenB]

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@austincollins wrote:

I cancelled and deleted my account on Nov 27th. Since then I have been getting charged still. I have three new charges since I received my cancellation confirmation. 

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Dispute the charges with your credit card company.  Although annoying, you could also cancel the card.

I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) as they can connect you with support.

[Sck61103]

We are having this same problem 

[BrookeN]

@Mkidushim I have escalated your case. An agent will be reaching out shortly. 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[austincollins]

@StephenB @JamesC @BrookeN @ShayneS 

Thanks for responding. I havent see any additional updates or response from the mods. I really dont want to dispute these charges or cancel the card. There is no way this is the only option right?

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Maria7491]

I ordered on the 30th of Dec and now it's been 2 business days and it still hasn't changed statuses. I got 1-3day ground shipping. I was hoping to get it today or tomorrow.... very dissatisfied 

[Sarahehagar91]

I placed an order last week and received no confirmation number or email, but my bank account was charged. I just want to check on the status of my order and when it will be delivered.

[krisjohns]

can someone please tell me how i can speak to a person to cancel this **bleep**ty subscription??!!  they tell me i don’t have one but have been charging me monthly since may 2019. i am fed up 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Haze1621]

the money was taken out of my account for the 12.99 a month subscription but my account says there is no subscription on there and my video is not recording what do I do 😩

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[austincollins]

Just dropping by to confirm I still have not heard anything back yet. Good times.

[NZWJ]

I’m having the same issues. Money taken out of account after fixing the failed payment. Still showing no subscription 

[StephenB]

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@NZWJ wrote:

I’m having the same issues. Money taken out of account after fixing the failed payment. Still showing no subscription 

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If you can't get a resolution from Arlo soon, then I suggest stopping the bleeding by disputing the charge with your credit card company.