Canceled my subscription but still getting charged

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[capy]

The same thing just happened to me. Can someone please issue a refund for this?

[alb729]

I also cancelled my subscription and have still been getting charged. There is no phone number and cannot use chat without a subscription. 

[BrookeN]

@Qishan1560 I have reached back out to support regarding them not reaching out to you. Please let me know if you do not hear from them by the end of the week. 

@capy  and @alb729  I have created support tickets for you. Support will be reaching out to you as soon as possible. 

[capy]

Thanks for creating the ticket - I have followed the instructions in the email but I couldn't find Support Requests in my.arlo.com - both app and web browser brought me to the same page that I cannot find my ticket 

[BrookeN]

I have reached back out to support to get ahold of you. They will reach out as soon as possible. 

[berret2589]

Started getting charged today for services and subscription I ended a year ago. Could someone please reach out, the AI chat bot is useless!

[BrookeN]

I have reached out to support regarding the charges you received for the subscription you had cancelled. They will reach out to you as soon as possible. 

[Leotokoko]

Have your issue been solved? As I noticed Arlo did the same with me for months ! 

[BrookeN]

I have reached out to support regarding you still being charged after cancelling the subscription. Support will reach out to you as soon as possible. 

[Cantaloupe]

I sold my house, deleted my devise and canceled my subscription but I'm still being charged.  There is no way to talk to someone directly- this is an insane business model that one has to go through a "community forum" to get service from a seemingly professional entity.  Please advise...    

[BrookeN]

I have reached out to support regarding the charges you are receiving for the subscription. Support will be reaching out to you as soon as possible. 

[morningwood34]

I am having this same problem. I got a test product from Arlo and was then asked for my debit card number. I gave it to your company on 11/20/2023. I canceled it a month later. Checked my account today, and I am still being charged for the subscription. PLEASE! stop charging me. I checked my account status on your website and the "Subscriptions" tab is greyed out, with no way to access it. This means I DO NOT HAVE A SUBSCRIPTION FOR YOUR SERVICE. Stop charging me or I will go to the BBB. I expect to be contacted by next week.

[BrookeN]

I have reached out to support regarding the charges you are still receiving for the cancelled subscription. Support will be reaching out to you as soon as possible. 

[morningwood34]

Still waiting for a reply from support

[BrookeN]

It looks like they reached out via email on the 22 and the 25th asking for a good callback number and a good time to reach out to you. Can you please check your emails and respond.

[Leotokoko]

Hello 🙂 

I am still waiting for a solution for this. 

[BrookeN]

Please dm me a good contact time and number for someone to reach out to you. And I will provide that to support. 

[alb729]

Someone did reach out to me after responding with a callback number and has been resolved.

[morningwood34]

I check my email every day, and the spam folder. NO one has reached out to me from your company.

[BrookeN]

@morningwood34 I passed your information hat you provided onto the support team, they will reach out soon. 

[morningwood34]

I am done with this run around. I have filed a complaint with the BBB.

[ktsymons]

I thought I had cancelled my subscription in October 2024.  However, it appears that I only deleted my account.  I tried to open a chat support but since my account was deleted, I am unable.  I can also not create a new account using my old email address as it says an account is active.  I am still being charged for Arlo Secure each month, however my account has been deleted?   

Can someone please contact me so I can get this resolved.  I am not posting my old account email in this chat for security reasons as this seems to be an open forum for all to see.  

[BrookeN]

I have reached out to support regarding the subscription on the account. They will be reaching out to you as soon as possible.