Cancelled account - still getting charged, unable to contact customer service

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[Salo]

Same problem. Who do we contact??   Seems like a scam company. 

[StephenB]

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@Salo wrote:

How do you talk to customer service at Arlo? I’m being charged for cancel subscription for the last two months and there’s no one to talk to.   
Need phone number. 

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Normally you use the support center in the app.  That won't work if you deleted your account (esp. if the account showed no subscription).

But the mods ( @JamesC , @ShayneS , @BrookeN ) can create a case on your behalf, so I've tagged them.

[Eshelly1984]

I canceled my subscription way back in NOV of 2023 (WHEN I BASE STATIONS WERE HACKD AND SOMEONE WAS CONTROLING MY ENTIR SYSTEM SPYING ON ME AND MY BABIES TALKING THROGH THE 2 WAYS LOCKED AND CHANGED ALL MY PASSWOREDS SO I HAD NO ACCESS TO MY APP OR DESK TOP I THEN SOLD MY HOUSE and im still being charged. with that being said i have called countless times and have got absolutely no help or refunds , but no issues being charged $76.23 and sometimes $80.00 9 months. THIS IS NOW ABSOLUTELY REDICULOUS AND I DONT RECOMMEND AROL AT ALL THEY HAVE BEEN NO HELP BUT STILL CHARGING ME I DEMAN SOMEONE WHOM CAN SPEAK CLEAN ELNGLISH TO ASAP LIKE NOW LIKE 9 MONTGS AGO TO GET IN TOUXH WITH ME NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Gstevens3434]

Please have someone reach out to 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Salo]

Somehow I opened a chat on their website.   I finally got someone who is supposed to credit my account in the next 7 days!   Not holding my breath.   I reported them to the BBB.   No customer service and no billing contact to help with problems like this.  

[Salo]

They only use "online support".    Yesterday I got on their chat somehow and chatted with someone from Arlo.  They are supposed to credit my account in the next 7 days.    Not holding my breath.  We'll see.  Try their website and get on a chat session is all I can say.   They don't publish a phone number everything is online support I found out.

[Salo]

NOT TRUE!

[BrookeN]

@Salo how did you contact support? 

[Macri112]

I am having the same issue and I’ve already escalated it but nothing has been updated. How do I get this charge to stop? 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[194839]

I too cancelled my subscription August 2023 and I took out a 4 camera subscription it was only checked my babk account 2 months later I found I had and still are being charged  I have tried every to contact Arlo about this it should be made easier to contact the account dept.I only cancelled my 4 camera subscription to see if it would make a response but nothing 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[mad-j]

Canceled my subscription months ago and still being billed. No phone number to talk to a live person and when I followed directions , logged in and it says I don't have a subscription !  

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[kosterloo]

I cancelled my subscription back in May and have been charged twice. Please cancel the account.

[BrookeN]

I have escalated your concerns to support. Please allow a few days for them to reach out to you. 

[Chapconn]

I cancelled my subscription on 26/ march 2024 and have been charged every month since. I contacted arlo support but they said that me and the account didn't exist even though they sent me an account closure email on the 26/3 and still manage to charge me. Id like a refund for 4 months 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Brooksd]

Hi I'm currently having this issue. Did you find a solution? I paid for the subscription as well & it gave me an error but still charged. I also can't speak with any live agent because the system thinks I didn't pay but was in fact charged

[kosterloo]

Yes, someone reached out to me after I posted.

[BrookeN]

@Brooksd I have created a ticket for support to reach out to you. They will reach out to you as soon as possible. 

[arlosucksabig]

Just another sucker here that ARLO keeps charging even thought I canceled my subscription. What's even crazier is now I can't even find a way to cancel a subscription if I even had one. Trying to cancel my card and get a new one. 

Good Luck! 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.