Canceled my subscription but still getting charged
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I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January.
Anybody have any insight on how to contact this company? Crazy that you can pick up a phone and call them.
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They will either call you or email you. It will not be on this forum.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Same is happening to me . Can you open a ticket for mine please?
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A rep told me there’s a note in Terms and Conditions that there’s a $100 fee to fully terminate a subscription. If you’ve been billed one or more months after you cancelled your subscription, stand up for yourself and tell your rep what you’ve paid. I was credited $25 for paying two extra months and ended up paying $75 final fee.
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@SusieQusie wrote:
A rep told me there’s a note in Terms and Conditions that there’s a $100 fee to fully terminate a subscription.
Not in the US terms and conditions.
What country are you in?
Are you sure you were talking to Arlo support? If you googled a phone number, you were likely talking to a scam support site.
I'm tagging the Arlo mods ( @JamesC , @BrookeN , @ShayneS ), so they can follow up.
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@Gstevens3434 I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
@SusieQusie we do not have a fee to terminate a subscription. Do you have any screenshots or documentation that you can DM me with who you spoke with or what number or email address you reached out to?
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I was charged also 3/21/24 plz help
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How does one get a refund.I tried chat but I have no right to it since they say I have no subscription but then Im charged twice a month for something. I dont even have access to whatever acct is being benefited from this. The numbers are all bogus. I would NEVER recommend this company based on all the dodge tactics in place.
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@Peeps_377 and @Doesn_tmatter I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Same here but I've purchased a subscription and have never received anything for my payment. Will be making a claim with PayPal if I do not receive service and get a credit for the month I have not had it!
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Same thing happened to me and I can’t find any way to contact Arlo
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I have been billed each month for a subscription that was canceled over 8 months ago. It doesn't even say that I have any active plans when I log into the account. How do I get this rectified??
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I too am still being charged after canceling my subscription a year ago. I’m being charged 8.63$ a month and I have confirmed on my app that I have no subscription. I tried to talk to a representative but since I have no subscription I’m not worth the time.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I am having the same issues and I just don't know what else to do. Did you have any luck?
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can an agent please reach out to me also, I am being charge for a subscription that I do not have
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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Omg I am having this same problem !! They took $8 from my account TODAY!
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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