Canceled my subscription but still getting charged

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[BrookeN]

They will either call you or email you. It will not be on this forum. 

[SusieQusie]

On January 12, 2024 I received an email confirmation that my subscription had been cancelled. Last month and this month Arlo charged me $12.99 per month. I am owed a $25.98 refund.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Gstevens3434]

Same is happening to me . Can you open a ticket for mine please?

[SusieQusie]

A rep told me there’s a note in Terms and Conditions that there’s a $100 fee to fully terminate a subscription. If you’ve been billed one or more months after you cancelled your subscription, stand up for yourself and tell your rep what you’ve paid. I was credited $25 for paying two extra months and ended up paying $75 final fee. 

[StephenB]

---

@SusieQusie wrote:

A rep told me there’s a note in Terms and Conditions that there’s a $100 fee to fully terminate a subscription. 

---

Not in the US terms and conditions.

• https://www.arlo.com/en-us/terms-and-conditions.html

What country are you in?

Are you sure you were talking to Arlo support?  If you googled a phone number, you were likely talking to a scam support site.

I'm tagging the Arlo mods ( @JamesC , @BrookeN , @ShayneS ), so they can follow up.

[BrookeN]

@Gstevens3434  I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

@SusieQusie we do not have a fee to terminate a subscription. Do you have any screenshots or documentation that you can DM me with who you spoke with or what number or email address you reached out to? 

[Peeps_377]

I was charged also 3/21/24 plz help 

[Doesn_tmatter]

How does one get a refund.I tried chat but I have no right to it since they say I have no subscription but then Im charged twice a month for something. I dont even have access to whatever acct is being benefited from this. The numbers are all bogus. I would NEVER recommend this company based on all the dodge tactics in place. 

[BrookeN]

@Peeps_377 and @Doesn_tmatter I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Brad95]

Same here but I've purchased a subscription and have never received anything for my payment. Will be making a claim with PayPal if I do not receive service and get a credit for the month I have not had it!

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Kko6767]

Same thing happened to me and I can’t find any way to contact Arlo 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Jabsolute]

I have been billed each month for a subscription that was canceled over 8 months ago.  It doesn't even say that I have any active plans when I log into the account.  How do I get this rectified??

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Jeramiahph]

I too am still being charged after canceling my subscription a year ago. I’m being charged 8.63$ a month and I have confirmed on my app that I have no subscription. I tried to talk to a representative but since I have no subscription I’m not worth the time. 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[alissakern1]

I am having the same issues and I just don't know what else to do.  Did you have any luck? 

[alissakern1]

can an agent please reach out to me also, I am being charge for a subscription that I do not have

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Anatupouu__]

Omg I am having this same problem !! They took $8 from my account TODAY!

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Salo]

I cancelled in March 2024 and am being charged in April and May.  Why???

I deleted all my information and everything.   No phone number to call???

What kind of company is this?  Who do we contact?

[Salo]

How do you talk to customer service at Arlo? I’m being charged for cancel subscription for the last two months and there’s no one to talk to.   
Need phone number.