Arlo|Smart Home Security|Wireless HD Security Cameras

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Cride1
Tutor
Tutor

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

183 REPLIES 183
Salo
Guide
Guide

Same problem. Who do we contact??   Seems like a scam company. 

StephenB
Guru Guru
Guru

@Salo wrote:

How do you talk to customer service at Arlo? I’m being charged for cancel subscription for the last two months and there’s no one to talk to.   
Need phone number. 


Normally you use the support center in the app.  That won't work if you deleted your account (esp. if the account showed no subscription).

 

But the mods ( @JamesC , @ShayneS , @BrookeN ) can create a case on your behalf, so I've tagged them.

Eshelly1984
Aspirant
Aspirant

I canceled my subscription way back in NOV of 2023 (WHEN I BASE STATIONS WERE HACKD AND SOMEONE WAS CONTROLING MY ENTIR SYSTEM SPYING ON ME AND MY BABIES TALKING THROGH THE 2 WAYS LOCKED AND CHANGED ALL MY PASSWOREDS SO I HAD NO ACCESS TO MY APP OR DESK TOP I THEN SOLD MY HOUSE and im still being charged. with that being said i have called countless times and have got absolutely no help or refunds , but no issues being charged $76.23 and sometimes $80.00 9 months. THIS IS NOW ABSOLUTELY REDICULOUS AND I DONT RECOMMEND AROL AT ALL THEY HAVE BEEN NO HELP BUT STILL CHARGING ME I DEMAN SOMEONE WHOM CAN SPEAK CLEAN ELNGLISH TO ASAP LIKE NOW LIKE 9 MONTGS AGO TO GET IN TOUXH WITH ME NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 

 


 

Gstevens3434
Aspirant
Aspirant

Please have someone reach out to 

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 

Salo
Guide
Guide

Somehow I opened a chat on their website.   I finally got someone who is supposed to credit my account in the next 7 days!   Not holding my breath.   I reported them to the BBB.   No customer service and no billing contact to help with problems like this.  

Salo
Guide
Guide

They only use "online support".    Yesterday I got on their chat somehow and chatted with someone from Arlo.  They are supposed to credit my account in the next 7 days.    Not holding my breath.  We'll see.  Try their website and get on a chat session is all I can say.   They don't publish a phone number everything is online support I found out.

 

 

Salo
Guide
Guide

NOT TRUE!

BrookeN
Arlo Moderator
Arlo Moderator

@Salo how did you contact support? 

Macri112
Aspirant
Aspirant

I am having the same issue and I’ve already escalated it but nothing has been updated. How do I get this charge to stop? 

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

194839
Aspirant
Aspirant

I too cancelled my subscription August 2023 and I took out a 4 camera subscription it was only checked my babk account 2 months later I found I had and still are being charged  I have tried every to contact Arlo about this it should be made easier to contact the account dept.I only cancelled my 4 camera subscription to see if it would make a response but nothing 

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

mad-j
Aspirant
Aspirant

Canceled my subscription months ago and still being billed. No phone number to talk to a live person and when I followed directions , logged in and it says I don't have a subscription !  

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

kosterloo
Aspirant
Aspirant

I cancelled my subscription back in May and have been charged twice. Please cancel the account.

BrookeN
Arlo Moderator
Arlo Moderator

I have escalated your concerns to support. Please allow a few days for them to reach out to you. 

Chapconn
Aspirant
Aspirant

I cancelled my subscription on 26/ march 2024 and have been charged every month since. I contacted arlo support but they said that me and the account didn't exist even though they sent me an account closure email on the 26/3 and still manage to charge me. Id like a refund for 4 months 

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 


 

Brooksd
Aspirant
Aspirant

Hi I'm currently having this issue. Did you find a solution? I paid for the subscription as well & it gave me an error but still charged. I also can't speak with any live agent because the system thinks I didn't pay but was in fact charged

kosterloo
Aspirant
Aspirant

Yes, someone reached out to me after I posted.

BrookeN
Arlo Moderator
Arlo Moderator

@Brooksd I have created a ticket for support to reach out to you. They will reach out to you as soon as possible. 

arlosucksabig
Aspirant
Aspirant

Just another sucker here that ARLO keeps charging even thought I canceled my subscription. What's even crazier is now I can't even find a way to cancel a subscription if I even had one. Trying to cancel my card and get a new one. 

Good Luck! 

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.