Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Q freezes/sound quits after 20sec of recording EVERY SINGLE TIME

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Aspirant
Aspirant
Unfortunately im still having the same problem with my ios app. Everyday I am donating a sample of a video. I know this shouldn’t take or sound like harassing. But people trusted this company with their money for this piece of technology to work for their safety. So hopefully they will understand how frustrating it is for customers as well.
Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
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Community Manager
Community Manager

This issue has been resolved with firmware release 1.8.3.2_21995. Please check your Arlo Q firmware to be sure you have the latest version. You can view the release notes here: Release Notes - Arlo Q/Q+ FW 1.8.3.2_21995 - 7th August 2018

 

JamesC

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Tutor
Tutor

Still only records 20 to 25 seconds per clip.  This update didnt do anything for me.  Arlo Q is still garbage for me.

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Community Manager
Community Manager

kyle2,

 

What length do you have your recordings set to within your rules? What length is expected?

 

JamesC