Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q not recording according to rules and not sending notification

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Blue-dog Aspirant
Aspirant

My Arlo Q doesn't record/send notifications when detecting audio or motion when armed.  It does record all the time so I can see in the history when it detects audio or motion.  


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Guru jguerdat Guru
Guru

First step is to remove from Settings, My Devices and resync.


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Guru jguerdat Guru
Guru

Have you checked to verify that your mode or schedule is properly selected and accurate?

Blue-dog Aspirant
Aspirant
Yes, even when manually set to ‘armed’, there are no recordings or notifications. The timeline does show there is activity though.
Guru jguerdat Guru
Guru

First step is to remove from Settings, My Devices and resync.

Blue-dog Aspirant
Aspirant

I'll try it and get back with you - thanks

Blue-dog Aspirant
Aspirant

Yes, removing it and re-syncing it fixed the problem - thank you!

Blue-dog Aspirant
Aspirant

Problem reoccurred after adding CVR back to camera.  Deleting CVR corrects the problem which works for me but maybe not for other users.

Model: VMC3040|Arlo-Q HD with Audio