netgear arlo base station vmb 4000 show black screen

[beneb2]

i have done everything--unplugged replugged--reset--nothing works HELP!

[StephenB]

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@beneb2 wrote:

i have done everything--unplugged replugged--reset--nothing works HELP!

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What status are you seeing on the base station LEDs?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[beneb2]

the LEDs are solid green

[StephenB]

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@beneb2 wrote:

the LEDs are solid green

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Thanks.  Have you used both the app and PC (browsing to my.arlo.com)

[beneb2]

no app---just desk top 

[StephenB]

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@beneb2 wrote:

no app---just desk top 

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Does using incognito/private browsing mode make any difference?

[beneb2]

no no difference--i took everything down and let it chill for a while ---when I started it up everything was clean and working--until i turned it off and went back in the black cover screen came back --i can see movement behind it--when i click on the number of activities it opens and is normal but when I go out of it the cover screen comes back--

[beneb2 · Accepted solution]

well before these -arlos I had hard line eqp.--no work just a pleasure--I liked the arlos because I could move them around--but oh my god they are a lot of work always going offline and batteries going dead--in this case, above i switched back to the vmb 3000 and reset all my 5 cameras all seems to be good so it looks like the vmg 4000 had a heart attack--nuff!!- said, I'm so close to dumping these -thanks for all those that looked at this -be well and safe regards 

bene