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Time and date stamps are back but the jumping of replay to another time is continuing.
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Arlo Mobile App
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Troubleshooting
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The Android 3.6.5 update is still under a slow roll out phase. Please keep an eye out for your update as it's released in waves.
Thank you
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Thanks for the update @MikeInMelbourne
This issue should be resolved in the next Arlo app update v 3.6.5
This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app.
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I have verified this issue has been identified and should be resolved in the next app update for Android. I will provide another update as soon as I hear more.
Thanks
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Supposedly they will release on update on May 10. I am fed up too. I have been looking at other camera companies. I'm thinking of switching to Ring but apparently they regularly sell videos to law enforcement. Let me know if you find any good companies. Arlo has been bull**bleep**. I just haven't had time to refund the cameras yet.
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Where is the update?????
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ARLO..... WHERE IS THE UPDATE?!?!?
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Could you post some status update?
I thought I saw something like May 10th for a new version.
By the way, why can't you guys re-release the version prior to the time stamp issue as a new version? Then you may take the time you want to fix all issues, TEST IT, and then release.
We customers don't have problems if you take long to update the app, as long as the current version works and is not so annoying.
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you have officially lost my trust. I have filed with FTC CPA BBB. See you in court. I'm demanding refunds in all cameras. Here's to you going belly up.
Ian
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Has anyone tried phoning?
Found this under the Terms of Service.
Corporate Office Phone:
1 (408) 638 3750
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@Lilac wrote:
No response from Arlo Support.
I suggest tagging the mods if you want them to respond ( @ShayneS and @JamesC ). Also, there's been a lot of stuff consolidated onto this thread, so it might be good if you also restate the issues you are still seeing. (FWIW, I am finding it hard to tell what the current issues are - other than the library jumping around).
@Lilac wrote:
Corporate Office Phone:
I doubt that calling the corporate number will lead you to support (at least not quickly).
Don't google for support numbers, that will lead to spam web sites.
If one of you seeing the issues has a subscription, then you should find a phone support option in the app that you can use.
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Tried that... got nowhere except uninstall app and re-install... totally worthless.
The issue is exactly that... not being able to play a video from the library without it stopping in the middle and jumping to a previous day's library
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The problem is with playing a recording on the Arlo App. While playing a recording from the Library, if a new recording gets added to the Library, you get kicked out of the recording you were trying to watch to the last recording on the previous day for that camera.
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@Lilac wrote:
To Restate The Poblem:
The problem is with playing a recording on the Arlo App. While playing a recording from the Library, if a new recording gets added to the Library, you get kicked out of the recording you were trying to watch to the last recording on the previous day for that camera.
Thx for clarifying. Hopefully the mods will provide an update soon.
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I am using the Arlo app on android. My first issue: When I select to watch a recording, after 5-10 seconds of playback the video switches to another recording from the day prior. I have to back out and re-select to play the correct video again, some times it will then work and play the whole recording and other times it will switch to that same video from the day before. This has been occurring for the past 2 weeks and doing it with different recordings from different cameras.
The second issue: I have quite a few cameras that record activity throughout the day causing a lot of recordings to build up. If I start to scroll through the list of recordings after a few swipes on my screen the videos disappear and the refresh symbol appears, the videos re-appear but it starts me back at the top of the newest recordings. So I can't scroll through the videos for the day and my only solution is to filter the cameras.
On both of those issues I have force closed the arlo app but the problems persist. Has anyone experienced this before and is there a fix? Thank you.
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Thank you @StephenB, that is a very constructive suggestion. As the name/timestamp part of this issue was addressed with the update of the Android app to v3.6.4, I can see how this consolidated thread would make it hard for the developers to try to distill the issues that are being experienced.
I also get the sense that numerous people are experiencing the "jumping issue" that remains when playing from the library in v3.6.4. I don't believe it is either isolated or random. Many of us are waiting patiently I suspect.
> Also, there's been a lot of stuff consolidated onto this thread, so it might be good if you also restate the issues you are still seeing. (FWIW, I am finding it hard to tell what the current issues are - other than the library jumping around).
As noted by others, *while any camera is armed* the library player can sometimes jump to a recording from an earlier date during playback from the library. Rather than simply swiping, it is then necessary to navigate back to the required date and time via the library screen. This issue appears to mostly happen if a new recording is triggered by a camera partway through the library playback. You need to keep constant attention on the timestamp to see whether this has happened - so it was less noticeable for the period when that timestamp went missing.
But that is not the only time that I have experienced a timestamp jump during playback. My cameras are armed only 12 hours per day, and a few days ago I was reviewing the recordings when the cameras were disarmed. This seems to minimise the jumping issue, so it's my current practice. However on one occasion a left swipe on the first recording of a day (of my timezone) jumped back almost exactly 24 hours, rather than a few minutes. This was repeatable at the time, and returning to the same recording and swiping left always did exactly same jump. But if I now go back and try it a few days later, it no longer happens! Anyway my point is that the bug is not only due to a new recording being triggered, there is something affecting the ordinal number of each recording that makes them seem to change on some occasions.
FWIW, I don't experience any unusual buffering when my phone has good signal, but then my cameras have been stable for several years and have a good wifi connection to the basestation.
Thanks to the moderators for their help here.
Michael
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I have verified this issue has been identified and should be resolved in the next app update for Android. I will provide another update as soon as I hear more.
Thanks
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@24RobM
Unfortunately, I don't have an exact date, but it is being finalized and should be very soon.
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