Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App IOS problem

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Anne2018 Aspirant
Aspirant
XS iPhone
Model: VMC4030 | Arlo Pro Wire-Free Camera
Anne2018 Aspirant
Aspirant
How do you know that? What’s the solution? Do Return the 3 cameras?
Model: VMC4030 | Arlo Pro Wire-Free Camera
brh Master
Master

Several users are saying that downloading the ios 12.1.1 public beta solves this problem.

Answieling Initiate
Initiate
My app is no longer working on the latest update
jpower9 Aspirant
Aspirant
I have 10 Arlo Pro cameras across 2 base stations. Every time I try to view live video on my iPhone XS Max it locks up.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Janericster Initiate
Initiate
Ditto here too. Just installed 12.1.1 public beta 3 and everything works again. But still no excuse for Netgear to release an update without testing it!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
roberttassone Initiate
Initiate

Thanks Brian,

I updated to Beta 12.1.1

all functions of Arlo now working correctly.

Much appreciated!

Arlo-user77 Aspirant
Aspirant
Lock happening to me too on iPhone XS Max. Every time. Tried everything. So disappointed. I work in industry and if I don’t see fix in next Couple days, going to spam this publically. This is redicous when people spend so much money to protect loved ones and it doesn’t work!!!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Guru jguerdat Guru
Guru

My devices that work are a Galaxy Tab S3 on 8.0 and a Pixel 3 XL on 9 so it's not new devices and OSes. My problem device is an old Nexus 6 on a custom ROM, LineageOS 15.1 (Android 8.1).

Mommaklave Aspirant
Aspirant
Great! How do I get the APT file in the meantime. So frustrating.
Model: VMC3040|Arlo-Q HD with Audio
Jo_flo Aspirant
Aspirant
app on iPhone nor working and freezes as soon as you want to watch live feed. Can’t do anything till it force closes its self.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Drru2004 Aspirant
Aspirant
Just noticed if you go to each device camera position setting you can view the camera live without freezing the iphone
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Bbdpeg1 Aspirant
Aspirant

I tried UX switch but software keeps crashing my phone. App works fine on my iPad Pro and iPhone X but is crashing on iPhone X’s max. 

Jzsuppon Aspirant
Aspirant

I wish I would have read these forums earlier, I recently moved and hadn’t hooked up my original arlo system that I bought few years ago so I hadn’t used for a month or two but bought two new Arlo Pro 2 to add to my system on Black Friday  and hooked up and my phone crashes every time I go live, are you kidding me! This system is a joke, time to return, move on to a better company that actually works and addresses software issues

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Guru jguerdat Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru jguerdat Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Highlighted
BobbyDNJ Aspirant
Aspirant

Arlo App for iOS Version 2.6.2 not able to live stream, freezes and then crashes. Note: Live streaming via web browser on Mac Air for same account still operating normally.

 

iPhone XS Max 256 GB (145 GB available) running iOS 12.1

iPhone device has been soft and hard reset

Arlo App reinstalled, no change

Arlo Smart Premier Paid Subscriber

 

I'm new to posting in these forums, if the iOS App feedback belongs elsewhere please point me in the right direction. Thanks!

JessicaP Arlo Moderator
Arlo Moderator

Hey @AceAnya,

 

Are you running on the latest iOS version, which is 12.1, on your iPhone XS? Try to uninstall the app, restart the phone, and reinstall the app and see if this resolves the issue.

Hinaea Aspirant
Aspirant
How do you do the beta updated
kpersson Initiate
Initiate
iPhone XS Max 512Gb, iOS 12.1, Arlo 2.6.2

Sounds like iOS 12.1.1 is the way to go then... thanks!
Jimmymacbean Initiate
Initiate
How do you get the APT file?
AncientGeek Hero
Hero

@jpower9 wrote:
I have 10 Arlo Pro cameras across 2 base stations. Every time I try to view live video on my iPhone XS Max it locks up.

Not a great answer, but some folks have found that joining Apple’s beta program and installing iOS 12.1.1 solves the problem.  Others have found a workaround by using Positioning Mode.  Might be good until things are fixed.  One other wild card workaround is remote controlling a PC that has one of the working browser interfaces on it.  Two or three popular browsers are broken ,but some like Firefox, work.

AceAnya Aspirant
Aspirant
Hi @JessicaP,

Yes I have the latest iOS - just tried reinstalling the app a few times and it still does not work and freezes up my phone.
sylki Aspirant
Aspirant

The new update version 2.6.2 doesn't work well on the iOS X iphone: freezes my screen and I can't even shut down my phone, doesn't respond to haptics, crashes. The previous version worked seamlesly. I wonder if I can restore it somehow? Otherwise the app is impossible to use at this time. 

Model: VMC3040|Arlo-Q HD with Audio
Battman Tutor
Tutor
I too wish I had read about the issues with this system. I am responsible for consumer service for a product that sells more systems than this and we respond to issues like this within an hour. Whoever is managing this brand should be ashamed.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera