Re: Arlo and iPhone MAX and IOS 12.1 - Do not work
Latest release of Android app (2.6.3) crashes every time immediately upon starting. Uninstalled and reinstalled, restarted phone, no change. Any advice on how to access and install the previous release (Android 2.6.2)?
The latest ARLO IOS app version 2.6.2 now locks up my iphone XS Max. Cant even hard reboot. Allowed battery to go flat and then recharge to log in again. I am using IOS 12. Only started to happen since updating the ARLO app yesterday. No problems previoulsy. Any idea how to fix? Have uninstalled an dre-installed but same thing.
I just posted another problem so they might understand just a little bit better.
Still a joke at times when they can’t figure out what you are addressing.
Is this a problem someone is working on?
No problems with 3 other Android phones connected to this system.
Since the most recent Arlo IOS application update to 2.6.2 I have the following issues.
1. The Arlo app is unusable , when I click on live video it shows a live feed, then when I click the stop icon , the whole phone freezes
2. I cannot do anything else , I cannot go back to the home screen
3. After a few minutes a spinning circle comes up on a black screen
4. I have rebooted 3 times now , hard reboot and soft reboot
5. I have deleted and re-installed the Arlo IOS app, nothing works.
Still the same problem, looking at videos in my library are working
Arlo please release a new version ASAP to fix this !!!
This is on Iphone XS Max , IOS 12.1 release
My colleague has an Iphone XS , same version and he does not have these issues.
So I assume it's specific to Iphone XS Max
I can no longer use my iPhoneX Max (256 GB) with my Arlo system. Every time I try to view the cameras, the app hangs and then crashes or jumbps to the home screem. The community manager said it works with the latest iOS: Not true as a note.
I have even completely reset my iPhone without luck
1. Latest iOS 12.1
2. Unistalled the app and reinstalled.
3. Works on my Samsung Note 8
I am having the same issue. When i go to the app on my iphone xs max i click to go live and view my cameras that i just bought tonight and the whole app freezes i cant do anything for like 15 seconds then it just crashes. But now i just tried to view my cameras live on the site and they wont go live on the site either! Did you try viewing them on a web browser as well?
Same issue. The new app fixes the problem I had with my iPad Pro but screws up the iPhone XS Max....just locks up as soon as it's launched. The Lord Giveth and the Lord Taketh Away.....or in this case a buch of shaved chimp developers.
I just wonder if the IOS arlo app is tested on different models of phones, before they release it.
My Iphone is brand new , IOS 12.1 standard, so no variation.
Surely this is a common issue for all Iphone XS users ?
So when they updated the last version , I lost
a) 3D Force touch capability , so I cannot arm all my cameras with a long press on the Arlo icon anymore
Only my Arlo Plus camera arms none of my 8 wireless ones arm
This used to work !!!!, not anymore. So bad , my colleague who has an Iphone X also has this issue,
This is a major issue, as now I have to go into the app, change to mode tab, then for each hub I need to arm
I raised a support case, then a few days later I got an e-mail to say they closed it , no resolution !!!
b) When an alert comes up if you click onto it , it go's directly to the library so you can see the video
Now it does not , so you have to change tabs again
c) They took all the icons away on the live mode !!
d) The last video taken in live view does not come up and the time taken is wrong
e) Alarm function taken away
f) They did improve speed and reliability of live view though
Now this version even worse
a) Live view unusable, hangs iphone
b) They still have not fixed 3d Force touch
c) They still have not fixed going directly to the library when an alert comes up
d) Fixed the icons on live view
e) Fixed last video and time appearing
f) Alarm function back
Please Netgear test your IOS Arlo app on all models of phones before releasing.
At least the basic functionality should work
As users we rely on your system and cameras each and every day to keep our house and our family safe.
At least inform the Arlo community when you will be releasing the next version , so we can have an idea
of when the bugs will be fixed.
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