Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Database service is currently down...

The app says “database service is currently down” and could not connect to my cameras
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 1 of 378

Accepted Solutions
Community Manager

Re: Database service is currently down...

Dear Arlo Customers,


Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

 

For updates and more info on what happened, please visit this thread in the Arlo Community.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

 

JamesC

Message 158 of 378

All Replies
Luminary

Re: Database service is currently down...

I'm seeing the same message and can't access my library or see my system.

Message 2 of 378
Star

Re: Database service is currently down...

 
Message 3 of 378
Star

Re: Database service is currently down...

Mine is saying the same thing, Cant log on from desktop either. I am getting notifications though. 

Message 4 of 378
Virtuoso

Re: Database service is currently down...

Yes it's down. My alerts are going off and I can't see or do anything about then.

 

Awesome!

Message 5 of 378
Star

Re: Database service is currently down...

I am able to look at the Library on mine just no live feed. It does appear to be recording to library. 

Message 6 of 378
Apprentice

Re: Database service is currently down...

Here we go again. Hope this is a short lived one. 

Message 7 of 378
Guru

Re: Database service is currently down...

NY still down too

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Morse is faster than texting!
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Message 8 of 378
Apprentice

Arlo app/service down?

I have an Arlo Pro (with 2 cameras) and noticed this morning (3/8/18 - 8:30am ET) that I am unable to view the cameras on my Arlo app (iPhone 6 with latest iOS and Arlo app versions) or on the Arlo web login (https://arlo.netgear.com/#/login). Old library clips are there but I can't see a live view or anything else. The cameras and base station keep saying "Getting status" and then eventually error out and say that the devices are offline.

 

My internet connection is working fine and I have rebooted the base station and cameras. Anyone else have the same issue?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 9 of 378
Initiate

Re: Database service is currently down...

tech support knows about it, sounds widespread, said I would get email when its fixedSmiley Sad

Model: VMB3000 | Arlo Base Station, Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S,VMC4030| Arlo Pro Wire-Free Camera
Message 10 of 378
Apprentice

Re: Database service is currently down...

Down on PC and tablet. says Authentication Server down. Can't log in at all on either device.

Great security when you can't use them.

This is why the system needs to work locally as well as via the net.

Model: VMC3040 | Arlo-Q HD with Audio
Message 11 of 378
Aspirant

Re: Arlo app/service down?

mine is down too.  I tried chat but no one is available.  I am trying to contact tech support but no avail.  Did you hear anything or were you able to resolve?

Message 12 of 378
Initiate

Re: Database service is currently down...

I am also the same.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 13 of 378
Initiate

Database service is currently down...

Database service appears to be down. When is it expected to be back up? Why don't we receive an email telling us it's down and,an expected time to be fixed?
Message 14 of 378
Apprentice

Re: Arlo app/service down?

No mine is still down. I was even having trouble getting into the iPhone app before (it kept saying "We are sorry, the authentication service is currently down. Please try again {0}.")

 

Now I can sign in but it says "We're sorry, Arlo is currently unavaliable. Please try again later".

 

It seems lots of users are having issues so I'm sure/hope that Netgear/Arlo are aware and working on it...

Message 15 of 378
Aspirant

Re: Arlo app/service down?

It seems that netgear's authentication services are down. I can't even log-in to my account to see my cameras. It would have been nice if we were given a heads up on this instead of trying to figure out what might be wrong on our end.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 16 of 378
Guide

Re: Database service is currently down...

Funny we take our first trip away and Arlo goes down. Cameras down in Florida since 3am.
Message 17 of 378
Initiate

Re: Arlo app/service down?

I also can not see live.
However, motion notifications and recording are working.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 18 of 378
Aspirant

Re: Arlo app/service down?

Same problem I just read. Service down and cannot connect through app or log in?
Message 19 of 378
Initiate

Re: Arlo app/service down?

My Arlo Pro base station also says offline eventhough it is definitely online and connected and I try to connect from my App and it says the database service is currently down. Looks like this is a Netgear/Arlo issue. It really sucks when you depend on their systems to stay up and running so yours can stay up and running. I might have to think about telling everyone I know not to get tied up in an unreliable service like Arlo...thanks Netgear! 

Model: VMB3000 | Arlo Base Station
Message 20 of 378
Initiate

Re: Database service is currently down...

Dear Netgar,

             For a company that sells a product which sends prompt emails to customers upon motion detection ...can't provide a status update on its own service being up ??? 

I just bought an Arlo Pro and find " the database is down error" its been 25 minutes since i have been on hold on your support service... and you expect people to depend on your products for their safety ?? 

 

Come on guys ...

 

Model: VMB3000 | Arlo Base Station
Message 21 of 378
Highlighted
brh Master
Master

Re: Database service is currently down...

For the life of me, I can't understand why Arlo does not do more local processing. 

 

Brian

Message 22 of 378

Re: Database service is currently down...

I keep having the same problem this morning.  Now it won't even let me sign in.  It says the authentification service is down.

Message 23 of 378

Re: Database service is currently down...

Don't get too discouraged.  I've had my system for over a year.  They are usually very quick to fix things.  Chat is usally faster than the phone calls.  These types of problems are few and far between.  You'll love your Arlo system.

Message 24 of 378
Initiate

Re: Database service is currently down...

Is anyone up and running yet? I'm still down.
Message 25 of 378