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Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
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We are experiencing an outage of our Google service and are working to resolve the issue..
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Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.
For updates and more info on what happened, please visit this thread in the Arlo Community.
I have an Arlo Pro (with 2 cameras) and noticed this morning (3/8/18 - 8:30am ET) that I am unable to view the cameras on my Arlo app (iPhone 6 with latest iOS and Arlo app versions) or on the Arlo web login (https://arlo.netgear.com/#/login). Old library clips are there but I can't see a live view or anything else. The cameras and base station keep saying "Getting status" and then eventually error out and say that the devices are offline.
My internet connection is working fine and I have rebooted the base station and cameras. Anyone else have the same issue?
mine is down too. I tried chat but no one is available. I am trying to contact tech support but no avail. Did you hear anything or were you able to resolve?
Database service appears to be down. When is it expected to be back up? Why don't we receive an email telling us it's down and,an expected time to be fixed?
No mine is still down. I was even having trouble getting into the iPhone app before (it kept saying "We are sorry, the authentication service is currently down. Please try again {0}.")
Now I can sign in but it says "We're sorry, Arlo is currently unavaliable. Please try again later".
It seems lots of users are having issues so I'm sure/hope that Netgear/Arlo are aware and working on it...
It seems that netgear's authentication services are down. I can't even log-in to my account to see my cameras. It would have been nice if we were given a heads up on this instead of trying to figure out what might be wrong on our end.
My Arlo Pro base station also says offline eventhough it is definitely online and connected and I try to connect from my App and it says the database service is currently down. Looks like this is a Netgear/Arlo issue. It really sucks when you depend on their systems to stay up and running so yours can stay up and running. I might have to think about telling everyone I know not to get tied up in an unreliable service like Arlo...thanks Netgear!
For a company that sells a product which sends prompt emails to customers upon motion detection ...can't provide a status update on its own service being up ???
I just bought an Arlo Pro and find " the database is down error" its been 25 minutes since i have been on hold on your support service... and you expect people to depend on your products for their safety ??
Don't get too discouraged. I've had my system for over a year. They are usually very quick to fix things. Chat is usally faster than the phone calls. These types of problems are few and far between. You'll love your Arlo system.
