Database service is currently down...

[Keniofdavalley]

The app says “database service is currently down” and could not connect to my cameras

[SirCIso]

Just got these put up, is this a comman thing for the service to be down?

[1214fcbaa9]

Netgear needs to post something official to acknowledge the issue and give an ETA to resolution.  

[RUsmelly22]

No, this is the first for me in a year

[SirCIso]

Still down in the Mid-West

[Bluesky0180]

Funny enough we just set up the system last night and here we go.....Does this happen often?.....contemplating to return the whole set and call a real security surveillance system..... iany recommendations?

[tinman517]

Still down in Las Vegas. The last outage lasted some 8 hours. 

[BandK]

This system is a joke! 

It should be capable of working as a stand-alone system when the web servers are down so you don't have problems like the one occurring this morning. Storage should take place in off-line time slots when the cameras are not active. By the time this system connects to the database, whatever activated a camera has passed from view, unless it's really SLOW! (Not to mention the total failure when your database is down!!)  Re-engineer!!

[tinman517]

This is my 3rd experience of this type of outage in the past 2 years.

My Arlo set-up serves as a back up to a different primary detection/alarm system. 

[Lupitaqt]

How often does the system go down?

[brh]

Depending on where their servers are located, this storm might be affecting them. Or they have been hacked?

Brian

[dharris1300]

It does. You just have to have a USB plugged into it. I keep one in my so ianytine internet at home is down it will still record. Just pull the stick and put in your computer and everything is there.

[Gummybear73]

Any news or status on the database connection error getting resolved?

[Jfixit]

Authentication server down, what up ?

[DaveWoj]

I would hate to be around some of you when cell service goes down in a major outage or emergency.

I remember hurricane winds coming through upstate NY one Summer and Verizon was down. You should have seen all the people panicking and flooding the local Verizon store like it was literally the end of the world.

Get a grip.

[Cagnulein]

same here in Italy

[Jfixit]

Had these for over a year, first time they are down for me

[Cagnulein]

It's for this reason that Netgear MUST add a notification for a camera down.

We have to know when the system runs or not, we don't have to discover ourself!

[babyduke]

Is there anything on my end I can do when I see this message? "We are sorry, the authentication service is currently down. Please try again {0}."  It's been like that for hours now.

[sn0wballz]

Nope, just stand by for an update from Netgear I guess. Looks like a problem everyone is dealing with right now.

[kikstand]

See https://community.netgear.com/t5/Arlo-Pro/Database-service-is-currently-down/m-p/1520788#M32395

It's all related.

[TomMac]

server down

[ww6bone9ww]

I use this to check on my kids at the Bus stop in the morning, this is total BS if this was a planed update they need to send a notice.

[Cyrano]

Down in North Carolina, USA, as of 9:54 AM local time.

[I_See_U]

I'd take them back if you are going to really rely on them. If it's just a second system for you or not a huge deal that you lose coverage then I'd keep them. I absolutely loved the cameras when I first got them and would've recommended to anyone. But now after the malfunctioning camera I got at first when I bought them, battery malfunction a month ago (after having camera for 6 months), last week was an issue of getting notification but it not recording, and now this issue. I wouldn't feel secure with this system to keep me notified when I need it most. But like I said, completely up to you how what your purpose for them is.

[AAA4712]

I'm so frustrated with this system!! This isn't the 1st, 2nd or third time the system tells me that my "session has ended" or "arlo system not responding" and not allowing me access to view my videos! Been trying to call support but after waiting twice for over 20 minutes I give up. I even restarted my phone twice! Not recieving any support.