- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
- Related Labels:
-
Service and Storage
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear Arlo Customers,
Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.
For updates and more info on what happened, please visit this thread in the Arlo Community.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm seeing the same message and can't access my library or see my system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mine is saying the same thing, Cant log on from desktop either. I am getting notifications though.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes it's down. My alerts are going off and I can't see or do anything about then.
Awesome!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am able to look at the Library on mine just no live feed. It does appear to be recording to library.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Here we go again. Hope this is a short lived one.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
NY still down too
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have an Arlo Pro (with 2 cameras) and noticed this morning (3/8/18 - 8:30am ET) that I am unable to view the cameras on my Arlo app (iPhone 6 with latest iOS and Arlo app versions) or on the Arlo web login (https://arlo.netgear.com/#/login). Old library clips are there but I can't see a live view or anything else. The cameras and base station keep saying "Getting status" and then eventually error out and say that the devices are offline.
My internet connection is working fine and I have rebooted the base station and cameras. Anyone else have the same issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
tech support knows about it, sounds widespread, said I would get email when its fixed:(
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Down on PC and tablet. says Authentication Server down. Can't log in at all on either device.
Great security when you can't use them.
This is why the system needs to work locally as well as via the net.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
mine is down too. I tried chat but no one is available. I am trying to contact tech support but no avail. Did you hear anything or were you able to resolve?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No mine is still down. I was even having trouble getting into the iPhone app before (it kept saying "We are sorry, the authentication service is currently down. Please try again {0}.")
Now I can sign in but it says "We're sorry, Arlo is currently unavaliable. Please try again later".
It seems lots of users are having issues so I'm sure/hope that Netgear/Arlo are aware and working on it...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It seems that netgear's authentication services are down. I can't even log-in to my account to see my cameras. It would have been nice if we were given a heads up on this instead of trying to figure out what might be wrong on our end.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
However, motion notifications and recording are working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Arlo Pro base station also says offline eventhough it is definitely online and connected and I try to connect from my App and it says the database service is currently down. Looks like this is a Netgear/Arlo issue. It really sucks when you depend on their systems to stay up and running so yours can stay up and running. I might have to think about telling everyone I know not to get tied up in an unreliable service like Arlo...thanks Netgear!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear Netgar,
For a company that sells a product which sends prompt emails to customers upon motion detection ...can't provide a status update on its own service being up ???
I just bought an Arlo Pro and find " the database is down error" its been 25 minutes since i have been on hold on your support service... and you expect people to depend on your products for their safety ??
Come on guys ...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For the life of me, I can't understand why Arlo does not do more local processing.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I keep having the same problem this morning. Now it won't even let me sign in. It says the authentification service is down.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Don't get too discouraged. I've had my system for over a year. They are usually very quick to fix things. Chat is usally faster than the phone calls. These types of problems are few and far between. You'll love your Arlo system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Apple HomeKit
1 -
Arlo Mobile App
356 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
85 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,182 -
Discovery
1 -
Features
203 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,400 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,162 -
Videos
1
- « Previous
- Next »