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Hi. Just today I set up my new Arlo Pro with three wireless cameras and they all worked great. Everything is set up, cameras are tested, downloaded the app. It was sending me "motion detected" notifications right along, even after I set up the first camera outside.
About 15 minutes after I officially set it up, a friend came down the driveway and in the back door. Not only did it NOT send me any notifications, it didn't record anything! Since then (about an hour ago), there have been no notifications or recordings, even though we've been going in and out in front of the camera.
I've checked to be sure it's armed, it's set to record up to 5 minutes, internet signal is strong, notifications are "on" on my phone as well. It was working fine, then suddenly it wasn't. Help!
Solved! Go to Solution.
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Have you increased motion sensitivity in your modes and rules? That's all you can do other than reposition the camera for better detection.
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Motion is best detected with motion across the FOV, not at the camera. Post a screenshot of the camera view with description of the missed motion for suggestions.
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This photo sure came out huge! Anyway...the camera is only picking up motion from the red line to the right; it doesn't pick up anything that moves on the left side (where the "x" is). It has missed anyone coming down the driveway or going in/out of the back door. If we go out the back door and down the steps to walk behind the house, it notifies me once the "motion" reaches the red line, not before that.
I have it mounted about eight or nine feet up on the garage and it's angled a bit toward the right to catch the back porch.
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We can't see the image until it's approved, probably sometime tomorrow. Youcan use the Choose File button below the text box when replying to upload the file so we can see immediately.
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Hi. Will this show the photo? I clicked on "Choose File". If not, hopefully you can see it tomorrow or so.
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I see this photo with no problem. It strikes me that 1) distance is an issue (25 feet max for people) and 2) motion on the driveway is to/from the camera rather than across the FOV.
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Is there any way to get the camera to pick up cars or people coming down the driveway towards the camera? This morning, it did pick up me going out the back door and down the steps, but since then, it hasn't done that. It also didn't pick me coming home for lunch, getting out of the car, and going up the steps.
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Have you increased motion sensitivity in your modes and rules? That's all you can do other than reposition the camera for better detection.
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Hi again. Between reading your answers and watching a few Youtube videos, I'm learning about field of view, total viewing area, best angles, etc. I'm going to re-positition one camera which may make the difference. Other than that, the other two are doing ok so far. Thank you for all of your help and believe me, if I can't figure this out, I'll be back! 🙂
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Here is the details of my base:
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I thought my snapshot would show up on the post not sure why it didn't
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Actually, your first image works best since the one embedded in a post has to be approved before the rest of the world can see it.
Based on what I think you're saying as well as what I see in the 3 cameras' views, it may be tough to get what you need since you have a lot of the sun's IR being reflected and the moving leaves/branches are always going to be a problem for a PIR sensor. ABout all you can do is reduce sensitivity to minimize false detections while allowing people to be detected. Repositioning the cameras to look towards the house rather than out to the street may help if you have appropriate places to mount them.
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Well, thanks for the info I wish I had known that before I bought the cameras.
I will see if I can put them in some trees I have that could point to the house, but I think I will still have issues with sun and leaves.
Thanks again.
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