Arlo pro 3 not charging

[NickJP]

Plug camera in. Flashes blue light. Flashes blue again every minute or so. Will not charge .camera is 2 months old.

[jguerdat]

Did you totally deplete the battery so it's dead? If so, read the FAQ in the support area about reviving a dead battery. It's basically plug the camera in 6 times to get enough charge so it will then charge normally. If this is the solution, just charge your batteries more proactively.

[NickJP]

Usually charge around 25%. Battery is saying 8% on app. Been plugged in for over 12 hrs . No change in battery.

I tried resetting everything up. Base station is ok.( firmware updates fine and is set up) I Hit the (forget device) button for the 1 camera I have. It proceeded to search for camera.Tried to re-sync still can’t locate camera. It even flashes blue when sync in process on camera.

[NickJP]

Need help

[NickJP]

Did not work

[jguerdat]

Could be a hardware problem. Use the Contact Support link at the bottom here.

[Jsam123]

Be sure to push the black part of the camera all the way in the casing so to contacts line up!!

[PaulTu]

I have had my cameras about 6 months now and this is always a problem.
It’s a major Arlo issue!!

[Shaun1234]

You probably are put just to check you are only using the Arlo plug and lead that it came with, as I had a similar issue and I was using a after market lead which didn't supply enough volts

[Bc1939]

ARLO camera not charging

[PaulTu]

This is not the issue.

[dcfox1]

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@PaulTu wrote:
This is not the issue.

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What is your issue? You never gave any details. 

[PaulTu]

Took the cases off my cameras and attached the charger to the contact points with a rubber band. They now charge.
Ridiculous that I have to do this every charge but it is a solution.
Maybe a re-design by arlo next time, as it is a wide spread issue.

[genxmatch]

I agree its a design problem..this is how im charging my Arlo Pro 3 Camera now...never fail this way...Arlo, this is pretty depressing

[JamesC · Accepted solution]

If you're experiencing an issue getting your cameras battery to charge, try following the steps in this article: My Arlo battery is dead; what do I do?

If you still experience the same behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC