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Solved! Go to Solution.
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If you're experiencing an issue getting your cameras battery to charge, try following the steps in this article: My Arlo battery is dead; what do I do?
If you still experience the same behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.
JamesC
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Did you totally deplete the battery so it's dead? If so, read the FAQ in the support area about reviving a dead battery. It's basically plug the camera in 6 times to get enough charge so it will then charge normally. If this is the solution, just charge your batteries more proactively.
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I tried resetting everything up. Base station is ok.( firmware updates fine and is set up) I Hit the (forget device) button for the 1 camera I have. It proceeded to search for camera.Tried to re-sync still can’t locate camera. It even flashes blue when sync in process on camera.
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Could be a hardware problem. Use the Contact Support link at the bottom here.
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It’s a major Arlo issue!!
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@PaulTu wrote:
This is not the issue.
What is your issue? You never gave any details.
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Ridiculous that I have to do this every charge but it is a solution.
Maybe a re-design by arlo next time, as it is a wide spread issue.
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If you're experiencing an issue getting your cameras battery to charge, try following the steps in this article: My Arlo battery is dead; what do I do?
If you still experience the same behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.
JamesC
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