- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wish I'd never 'upgraded' to Pro 2 now.
Yet another camera has gone offline after just a few days due to the battery being depleted, despite having 70% charge this morning.
This is the third of four cameras to do so.
I expect the remaining one to die at any time.
The other issue is the battery is either somehow becoming disconnected from the contacts or it is being ignored as sometimes physically removing and reinsering the battery works.
The software/firmware is seriously bugged in these new devices.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This implies the camera has a poor connection with the base, making it struggle to maintain connection or even be able to connect. That will run down the battery fast. Even if the position used to work fine, it's not now with the current hardware. Repositioning the camera and/or base may be useful and opening/using a case with support certainly is.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just returned mine for a refund.
I am usually comfortable being an early adopter, and prepared to accept issues for new gear, on the understanding that they are being addressed, but the complete lack of official acknowledgement and input from Netgear, coupled with the ludicrously low 15 day return policy from Best Buy, meant I had no option but to return them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I also returned my 4 camera Pro 2 system back to Best Buy today. I waited until my last day to return to see if there was resolution to the problem. My hope is that Netgear will make this right whether it be hardware or firmware. I will continue to monitor and if corrected, I will consider Pro 2 again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All other arlo 1 cameras are fine, even those with a single bar.
The batter ONLY drains like this once the camera has crashed. In normal use, it loses a few percent per day. Once it goes offline, it looses about 8% an hour.
Netgear, over to you. You have a problem with Pro 2. Time to step up and acknowledge.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Add me to the list of frustrated Arlo Pro 2 users suffering from this major bug that should have been caught and squashed with proper rounds of QA testing. I've got a five camera Pro 2 system that is replacing my original Pro setup. Of the five, the one over my garage continually drops offline and depletes the battery requiring me to get the ladder out to swap in a new one. However, I haven't bothered lately, as this issue keeps occuring with this particular camera practically every day. It is in the exact same location as the original Pro it is replacing and I never once had this isssue with the previous model, or with any of the other four cameras I owned for that matter.
Based on how widespread and critical this issue is, it needs to be given top priority and sorted out FAST! A security camera is of absolutely no use if it is unreliable and goes offline for no particular reason. I am extremely disappointed in Netgear for allowing such a major flaw to enter production units and in their lack of communication regarding this prevalent issue. I, nor did anyone else, pay a ton of money to be their unpaid beta tester.
I've got a Best Buy Elite Plus membership, so I have a little longer to hold out before returning these. But if firmware isn't issued posthaste to completely resolve this problem, they will all be going back at the end of my return window.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had one that continually dropped off and when it dropped off, it'd deplete that battery 😕 But then I moved my base station about a foot further away from my router and bingo, no more drop offs. There certainly does seem to be some interference happening and it does still annoy me that we can't manually choose which 2.4GHz channel is used for the cameras
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I want to make sure that if Netgear is not defining a path to resolution or at least acknowledging the existence of this widespread issue, then we can collectively help to stop others from making the mistakes we have and buying something that has fundamental problems.
I'll get that going later.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
steve_t wrote:I had one that continually dropped off and when it dropped off, it'd deplete that battery 😕 But then I moved my base station about a foot further away from my router and bingo, no more drop offs. There certainly does seem to be some interference happening and it does still annoy me that we can't manually choose which 2.4GHz channel is used for the cameras
Just a shame there is also no 5Ghz option, 2.4Ghz channels are far too congested these days, and I'm surprised they haven't considered it, especially as Nest and other cameras have adopted it and it's been mainstream for some considerable time, especially for video.
Even using MIMO would have been a step forward.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've already written a review on both and its funny because now im seeing these fake looking really enthusiastic reviews saying how great the product is, and the night vision is great etc.....Not sure if they are writing a review after the 1st day or Netgear is trying to get their rating back up. It was down to 2.3 stars out of 5 on Best Buy at one point. And Amazon seems to be flooded with fake reviews. My patience is wearing thin with Netgear.... I have 3 Netgear Orbis, and 5 Netgear Arlo 2s. Soon I will upgrade everything and eliminate the elephant in the room, since I also have issues with my Netgear Orbi too. Nothing ever seems to get done until its too late with Netgear......
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
haha I have seen those "enthusiastic" reviews too. Amazon is filled with fake reviews but Best buy, it was interesting, the rating went to 2.5 or something but then they started adding good reviews to bump the average up.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey all,
Just poking in here to subscribe to this thread. I have been researching home security cams for a while now and have been holding off on the Arlo Pros due to the recording lag. Was hoping they would come out with a patch to fix that problem or an Arlo Pro 2. I am interested to see if this gets resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
V8 wrote:
Just a shame there is also no 5Ghz option, 2.4Ghz channels are far too congested these days, and I'm surprised they haven't considered it, especially as Nest and other cameras have adopted it and it's been mainstream for some considerable time, especially for video.
Even using MIMO would have been a step forward.
I think the reason they'll stick with 2.4GHz is because of the range. Moving to 5Ghz would reduce the distance the cameras can be away from the base station quite substantially, though of course we could work around that with multiple base stations
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
steve_t wrote:
V8 wrote:Just a shame there is also no 5Ghz option, 2.4Ghz channels are far too congested these days, and I'm surprised they haven't considered it, especially as Nest and other cameras have adopted it and it's been mainstream for some considerable time, especially for video.
Even using MIMO would have been a step forward.
I think the reason they'll stick with 2.4GHz is because of the range. Moving to 5Ghz would reduce the distance the cameras can be away from the base station quite substantially, though of course we could work around that with multiple base stations
But it doesn't mean to say both can't be present; I agree there is a trade off with the 5Ghz range, but I would sooner have less distance and stability over more distance and instability.
It's different for everyone, which is why both should be offered and you can pick/choose the best setup for yourself.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem here.
Just purchased this camera as an add to to my 4 system arlo. Been using arlo pro cameras with no problems. Added this arlo pro 2 camera and within 12-24 hour period, it turns off.
I've installed new batteries, re-installed the existing one, etc. Rinse repeat.
Ive even moved it inside next to the base and it still does the same thing. Battery is always charged after I remove and install it back in.
Was hoping for a fix, but im still within my 14 days with Best Buy return. Probably purchase arlo pro camera. Too bad this doesnt work, I really like the nightvision compared to others.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As others have found, moving either the base or the camera sometimes works.
It worked for me. I used to have this problem with only one of my Pro 2 cameras, happened every 2nd day.
I then swapped locations with one of my Pro cameras and the Pro2 has now been up for more than a week.
This is not an ideal solution but could point to the cause which hopefully Netgear will learn from.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My return date was earlier this week, they went back to Best Buy before that
Couldn't take a chance that a fix was coming
Very disappointed
Rick
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is anyone experiencing this issue when they are plugged into a power source?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Arlo Mobile App
553 -
Arlo Pro 2
11 -
Arlo Smart
162 -
Before You Buy
968 -
Features
402 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,084