Arlo|Smart Home Security|Wireless HD Security Cameras
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Yet another camera offline

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Brotham
Apprentice
Apprentice

Wish I'd never 'upgraded' to Pro 2 now.

 

Yet another camera has gone offline after just a few days due to the battery being depleted, despite having 70% charge this morning.

 

This is the third of four cameras to do so.

I expect the remaining one to die at any time.

 

The other issue is the battery is either somehow becoming disconnected from the contacts or it is being ignored as sometimes physically removing and reinsering the battery works.

 

The software/firmware is seriously bugged in these new devices.

184 REPLIES 184
cbaileyuk
Apprentice
Apprentice
My firmware updated to 15483 on the Pro 2 yesterday. Let's see if this has improved things. I have read people still struggling with offline mode on the new firmware so I will keep you updated. I will update my tracker also....
cbaileyuk
Apprentice
Apprentice

FW 15189
23.10.2017 18:30 (GMT) switched on Arlo 2 ONLINE
27.10.2017 16:20 Arlo 2 OFFLINE at 92% battery
27.10.2017 18:30 reset, now at 77% battery ONLINE
02.11.2017 12:30 OFFLINE
02.11.2017 19:25 reset, now at 22‰
02.11.2017 recharging
02.11.2017 22:00 100% ONLINE
04.11.2017 FW update to 15483
05.11.2017 07:50 still ONLINE
Doubleneck
Tutor
Tutor
I bought and installed mine 2 days ago and was prompted to upgrade the firmware for the station and cameras after syncing them. So far I've had no cameras go offline or batteries drain. I've only had 2 of the 4 cameras in use until I finally get on my tallest ladder for the completion of my installation. I wanted to make sure that the easier accessed ones worked before risking my neck. Hopefully the firmware upgrade has helped.
cbaileyuk
Apprentice
Apprentice
Keep us posted on your experience. I expect the dreaded OOD (offline of death) is coming your way 😞

Doubleneck
Tutor
Tutor
Has it happened to you since the firmware upgrade?
cbaileyuk
Apprentice
Apprentice
See above. I am providing a tracked history of my experience with Arlo 2.

Currently still online but only for 3 days at the moment. Previous firmware lasted 6.5 days between outage. Again, see above for this information which has already been declared.
steve_t
Master Master
Master

Did you try moving your base further away from your router?

Doubleneck
Tutor
Tutor
I haven't had the disconnecting problem yet. My router is right next to my base station. Is keeping them at a certain distance a way to avoid that issue?
steve_t
Master Master
Master

Doubleneck wrote:
I haven't had the disconnecting problem yet. My router is right next to my base station. Is keeping them at a certain distance a way to avoid that issue?

I had two cameras that were disconnecting regularly and I moved the base about a foot further away and now I get no disconnects. I believe there must have been some sort of interference. I actually only moved the base because my Arlo HD camera wouldn't sync at all until I moved the base

antsam2
Aspirant
Aspirant

Daily issue

MrTonyToca
Apprentice
Apprentice

I have been on Firmware 1.124.1.0_15483 for about a week and have had my camera go offline twice already. Had to pull the battery and re-insert again this morning....... I've had my base and cameras mounted in the same exact place with the Arlo Pro 1 for months and NEVER had this problem, so I am not buying that "move your base further away" stuff. Netgear needs to rectifiy this. Goin on a month and only a beta firmware release addressing "1" of the problems and seems like it hasn't corrected it as of yet, so still with this inferior product and no resolution......

cbaileyuk
Apprentice
Apprentice

I completely agree with you. All my Pro 1s have been running without issue for over six months. I removed one of the Pro 1s from its mount at the front of the house and replaced it with a Pro 2. Then you see the outage described in this this thread. Nothing changed apart from the Arlo camera. Everything else identical.

 

The remaining 4 x Arlo Pro 1 remain fine. The Pro 2 has had issues for the two weeks since installation. (Swap of the Pro 1 > Pro 2).

MrTonyToca
Apprentice
Apprentice

exactly what I did, swapped a 3 camera setup of Pro 1's for the Pro 2's...... and nothing but a huge headache since day 2 of owning it.....now I get to climb a ladder once a week for exercise....I look forward to doing that in the winter when the snow and ice is coming down...I would RMA now but whats the point if they would send me the same defective product in replacement, I guess I'll just have to wait until they actually do something to correct the many issues plaguing this device....

cbaileyuk
Apprentice
Apprentice

Whilst it doesn't help you at all, I feel quite smug that I have only 'upgraded' one to an Arlo Pro 2 - this way my outage is limited to one device only! 😉

 

That may be a fix for Netgear.... free ladder with every Arlo Pro 2 multi set.

MrTonyToca
Apprentice
Apprentice

Hey I'd take the free ladder lol, something for my troubles.... Netgear @cbaileyuk has some good ideas here! give him a job!

V8
Apprentice
Apprentice

MrTonyToca wrote:

Hey I'd take the free ladder lol, something for my troubles.... Netgear @cbaileyuk has some good ideas here! give him a job!


Don't forget to also add...

- Free stress ball for those times you need to log a ticket and have to speak to L1 support

- Hair dye, as you'll be grey after the stress ball fails

- An old record player, so you can put several well known phrases on repeat, such as, 'remove and re-insert the battery', ' move the base station closer', 'move the base station further away', 'how many bars do you have', 'reset the base station and remove and re-sync the cameras', 'try and relocate the affected camera'

- A coat, scarf and gloves for when this continue's to occur into the winter

- Subsidies for your employer, due to the inordinate amount of wasted time spending it on forums complaining about how bad Arlo is, instead of actually doing any work 😛

 

Anyway, all my Arlo Pro 1's, outdoor power adapters and covers where boxed up yesterday and shipped back to Anovo here in the UK. Now I need to just sit and wait for them to process the £580 refund.

MrTonyToca
Apprentice
Apprentice

I think you nailed the whole Netgear compensation package needed to be given to all Arlo Pro 2 owners! start the production! 

cbaileyuk
Apprentice
Apprentice

Another update:

 

Firmware 15189
23.10.2017 18:30 (GMT) switched on Arlo 2 ONLINE
27.10.2017 16:20 Arlo 2 OFFLINE at 92% battery

(Survived approx 4.5 days)

 

27.10.2017 18:30 reset, now at 77% battery ONLINE
02.11.2017 12:30 OFFLINE

(Survived approx 6.5 days)


02.11.2017 19:25 reset, now at 22%
02.11.2017 recharging
02.11.2017 22:00 100% ONLINE

Firmware 15483
04.11.2017 FW update to 15483
05.11.2017 07:50 still ONLINE

07.11.2017 07:53 still ONLINE (current survival period 5 days (ish!))

Doubleneck
Tutor
Tutor
I'm at 5 days with the new installation and current firmware. My most used camera is at 96% and least used one is at 99%. So far, so good. Keep posting your results.
Thanks!
cbaileyuk
Apprentice
Apprentice
What firmware version is on your arlo 2 cameras? 15483?
Doubleneck
Tutor
Tutor
Yes, 15483.
cbaileyuk
Apprentice
Apprentice
Excellent. Let's keep each other updated.

I have 4 arlo pro 1s (all fine for 6 months so we'll assume all ok there) and a single pro 2 behaving as listed above.
cbaileyuk
Apprentice
Apprentice

Firmware 15189
23.10.2017 18:30 (GMT) switched on Arlo 2 ONLINE
27.10.2017 16:20 Arlo 2 OFFLINE at 92% battery

(Survived approx 4.5 days)

 

27.10.2017 18:30 reset, now at 77% battery ONLINE
02.11.2017 12:30 OFFLINE

(Survived approx 6.5 days)


02.11.2017 19:25 reset, now at 22%
02.11.2017 recharging
02.11.2017 22:00 100% ONLINE

Firmware 15483
04.11.2017 FW update to 15483
05.11.2017 07:50 still ONLINE

07.11.2017 07:53 still ONLINE (current survival period 5 days (ish!))

08.11.2017 09:54 still ONLINE - (current survival period over 6 days) - approaching the previous record of 6.5!

 

Has FW 15483 fixed my issue I wonder? Fingers crossed. 

Doubleneck
Tutor
Tutor
Mine are still running flawlessly. Knock on wood!
cbaileyuk
Apprentice
Apprentice
Same here...all going well.