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Troubleshooting
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VMB4000r3 base station and two Arlo Pro 2 cameras that are both plugged in with constant power.
As somebody mentioned, the noise disapeared when I started to talk via the microphone button in Android app, but it comes back again.
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Hello!
My camera has worked fine in the time I've had it, but recently notice that I hear a crackling / static noise every time I view it. Any thoughts? Is it possible it's going bad? I tried resetting everything, but still get the same noise. Thanks in advance!
Tom
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Any news as to where they're upto with the fix for the audio crackling??
Could you plz give the tech ppl a rattle and find out, cheers.
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I have been experiencing the crackling noises for more than a month. Arlo base firmware version 1.15.0.1_3162 etc. Noise emanating from all three of my AC powered Arlo 2 cameras. Running Arlo app on iPhone 10r, running IOS 13.3 Any solution would be appreciated.
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I have recently noticed the same static audio issue as well. All three of my Pro 2 cameras are experiencing the same audio anomaly. This is a recent issue as I've had these cameras running without issues for the past 6 months.
The video below is from an Arlo Pro 2 camera connected to constant mains power. Base Station VMB4000 with firmware 2.12.3-2 01/15/2020.
You will hear a buzzing sound and water running in the background which is from a water circulation pump. The audio static is constant until :51 then disappears until 1:01
Edit: I found that going into audio settings for the camera and disabling the speaker function has prevented the static/cracking.
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I recently (Jan 2020) purchased and installed an Arlo Pro 2 system. Hardware version H6. Firmware 1.125.13.0_31717. When monitor, there is a considerable amount of static and crackling noise.
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I wanted to add that I reduced the audio speaker volume from 100% to 50% and there was still static and crackling noise.
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I have 7 Arlo pro 2 cameras and every one of them are plugged in. I have just started getting this noise on only 1 of my cameras in the past few days. I have checked to see if all of them have the latest updates and they do. This problem is only with 1 of the cameras though.
base station
version VMB4000r3
Firmware 1.15.0.1_3162_d878851
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Constant issues with these cameras, disconnect randomly, or just won't pick up motion unless I remotely turn off and on, only 3 weeks old beginning to regret the purchase...
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Was almost about to raise a warranty request!
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I spent the morning running a couple wires to a few more Arlo lights that I installed a month ago, and went to check out everything when I was done. I noticed I have 2 more cameras that are starting to make the static noises, they are not anywhere near as loud as the first one that started making the noise over a week ago, but the static is there. This static is now affecting 3 of my 7 Pro 2 cameras.
I can turn off the microphone on the affected cameras and the static stops, but I like the audio portion of these cameras so I can listen for sound when I get an alert and the motion moves away from the camera.
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I did try disabling the speaker, it doesn't make the static stop, only disabling the microphone works for me.
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The Arlo Development Team is still investigating these reports. I will be sure to provide any updates as soon as possible.
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I didn't go through every post, but I didn't happen to see where anyone was having this issue with a VMB5000. I currently have only a couple of my 4k Ultra cameras setup and they are all fine, but I do have a Pro 2 and it started to exhibit the same scratching noise being described by everyone.
The other think I would like to note is that my pro 2 also stopped recording to the my hub. I have a microSD card with plenty of storage. The 4k's sense and record fine. The Pro 2 senses motion but no recording.
All seemed to happen at the same time with the static noise.
Pro 2 Firmware Ver: 1.125.13.0_31717
Hub VMB5000r4
Firmware Ver: 1.15.0.4_297_aa40f04
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