Same here. Reading other people's comments it's clear that the issue manifests itself only when cameras are plugged in to the mains. I have 3 cameras and only one is plugged in and it's doing exactly the same hissing sound everyone describes. I'm hoping this is a software issue and not a hardware one. Any ETA on a fix??
I just checked every one of my cameras and they are all still making static/hissing sounds (1 have 1 more camera that has gotten loud, so that's 2 total loud cameras and 5 low audio static). I am on Android, and I have not seen any updates, so I'm sure Android hasn't gotten any updates
and BTW I can see a lot of discussion about the mobile app version and OS version but I don't think it's related to any of these. I've tried accessing the culprit camera using the my.arlo.com and the cracking sound is also present so the mobile app has nothing to do with it. It's either the hardware or the firmware on the camera.
I have been in contact with Arlo since this crackling noise started the beginning of January right after the last firmware upgrade. A guy has called me about five times with questions. Unfortunately he has no knowledge of the system and is just a question asker. I'm glad that Arlo is staying in contact but it would be nice to talk to someone who understands what I am talking about. I have asked him if he has read about this on the community page and he hasn't. Why in the world hasn't he? Some of the questions that he ask me are so ridiculous. The things he has asked be to do are not reasonable. I have this issue with all six of my Arlo Pro 2 cameras. Yesterday he called and told me he was going to send me a replacement camera to see if that fixes the problem. I said OK but told him I did not think it would make a difference. He said if it works he would send replacements for all of them.
It is interesting to read that Arlo seems to be trying to communicate better with customers, many of us were turned off by their 'Customer Service' moreso than by the technical teething pains. I wonder if posts including mine at <https://community.arlo.com/t5/Community-Feedback/Arlo-Customer-Service-too-many-shortcomings-and-wha...> finally reached people there in management?
I have 3 Arlo Pro 2 cameras: two of them plugged into AC, one on battery.
The cameras that are plugged in have the crackling sound, which can be heard on iOS and through the web app. It also is saved on the downloaded videos. The camera on battery power has never had this issue.
Removing the cameras, power cycling, and re-adding the cameras did not help.
I have contacted Arlo support and they said it was a known issue. Hoping to see a resolution on this soon.
Come SHAYNE, what the * are these tech guy's & gal's doing about this situation THIS IS GETTING REALLY ANNOYING and downright frustrating that there hasn't been a resolution to this yet..
Surely they can check within last firmware what was done that changed things....come on HURRY UP....PLZZZZZZZ.
Since the problem with geofencing was fixed, my system has been working pretty well.
However recently, one of my Arlo Pro cameras has given the odd "false" audio alert. I say "false" because when I play it back there is a noise that sounds like a cross betwen a buzz and a click, perhaps some form of electronic interference. I can find no "noise" within the house to explain this.
That's not what I want to ask, however. I also get audio alerts at the same time on one of my Arlo cameras which does not have an audio setting. Of course, when I play it back I can hear no sounds. This has happened 2 or 3 times in the last few weeks. It's not a big deal but it is just a little surprising. Anyone else had this?
Main reason that I won't get a doorbell right now though is that they dont have smartthings integration for it. When they fix the sound issues and get smartthings integration, then I will replace my ring doorbell.