Same problem here. Two out of seven cameras are exhibiting a loud static noise. The only solution is to turn off the microphone, but that doesn't allow audio to record.
Latest firmware is installed: 1.070.50.2_205_0c7c8e1.
Hardware is H7.
Any solution to this problem?
Could you please let your customer support know that this is a known issue. I have had a guy from there asking me to do all kinds of things and he has actually asked me some ridiculous questions. He even sent me a new camera to try out. I told him fine but I was sure I would get the same static. I did and now I have to take the trouble to send the camera back.
Solved. I returned and exchanged the camera (Ultra) to Best Buy and no longer have this problem. The static noise went away and I'm getting clear sound. From my experience, the issue was hardware and not a software issue. If the camera is under warranty, then I would recommend getting a replacement camera. From the eight Arlo Ultra cameras I have, only one was having this extremely loud static noise over the image. The new camera is working great without any issues.
I think it is a firmware issue. It all started happening right after the last upgrade the first of January. I have read some comments from other people that they don't have an issue with cameras that are running on battery only. They do have problems with the ones that are plugged in to power all of the time, I have six cameras that are powered all of the time. Some have more static than others but they all have it. I bought a six camera set for my daughter and put it in her house last weekend. Only one of them is plugged in and it is the only one with static. Both system are Pro 2.
Up to now, the only thing that works for the cracking/ticking/white noise issue, is to cut the loudspeaker on the camera.
I have been troubleshooting with Arlo since the start of the year, and they have never been able to solve the issue.
They even sent me a replacement camera, which was totally unusable, because the background noise was covering any noise outside.
Funny enough, they never suggest to shut off the loudspeaker. I only found this trick via the community.
However, I haven't found a solution for my other issue, which is cloud recordings with no sound (local recordings have sound). The only solution is to restart the base, but this happens very often and is extremely aggravating.
This issue also started at the beginning of the year, like all the other issues...
I’m awaiting the fix from Arlo as according to the mod the issue has been identified by the engineering team.