Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Videos won't play

I keep receiving an error message and most of my videos (that capture movement) won't play when I click on them.  They always have until recently.  I have 6 cameras linked to the base station.  Two are wired and 4 are wireless Arlo Pro.  I found the below message on one of them recently, but have no idea which one or why/how the error displayed.  The message reads:

  

     The operation couldn’t be completed. (Cocoa error -1.)

 

I'm not trying to download the videos, just play them.  Can someone please help?

 

Thanks,


Bret

Model: VMB3000 | Arlo Base Station, VMC4030 | Arlo Pro Wire-Free Camera
Message 51 of 374
Guide

Re: Cocoa Error

No, just attempting to watch a video after it's alerted me of motion detection.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 52 of 374
brh Master
Master

Re: Videos won't play

@bfinch21,

what device are you seeing this on?

 

Brian

Message 53 of 374
Guide

Re: Videos won't play

I have 4 Arlo Pro Wireless cameras and 2 wired ones connected.  6 total.  I'm receiving the message on both wired ones and at least 2 of the wirless ones.  Others occasionally work properly.

 

Thanks, Bret

Model: VMB3000 | Arlo Base Station
Message 54 of 374
Highlighted
brh Master
Master

Re: Videos won't play

@bfinch21,

sorry, I meant are you seeing this on a smart phone, pc or both?

I have never seen this message before, so I Googled it. No good answers there. It talks about stack overflows.

 

Brian

Message 55 of 374
Arlo Moderator

Re: Cocoa Error

@bfinch21

 

Are you still receiving this error message. What device and OS are you using? Have you removed > re-added the Arlo Mobile App?

Message 56 of 374
Guide

Re: Videos won't play

Oh, okay.  Yeah, I've tried it on both.  Thought it was just my iPhone, but logged in on my desktop today and received the same message.

Model: VMB3000 | Arlo Base Station
Message 57 of 374
Guide

Re: Cocoa Error

It's on my iPhone as well as my desktop.  I did remove and re-install the app last night, but it didn't help.  I've also restarted my base station and cameras and that didn't work, either.

Message 58 of 374
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Any update on this item?  I keep checking to see if there is a resolution yet and I haven't seen one.  I've also done an online chat which hasn't helped resolve the issue.  

Model: VMC3040 | Arlo-Q HD with Audio
Message 59 of 374
Arlo Moderator

Re: Cocoa Error

@bfinch21

 

Have you tried to use a different browser? What firmware is your base station running?

Message 60 of 374

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?


@krreeves wrote:

Any update on this item?  I keep checking to see if there is a resolution yet and I haven't seen one.  I've also done an online chat which hasn't helped resolve the issue.  



Yeah.  It would be common courtesy to the customers to hear if the "engineering team" has idea what is going on and why so many people are having this problem.  I work in high tech and know they are "working on it" can mean anything from it's in a backlog OR  some intern trying to reproduce it OR someone is writing test code OR anything.  How about an ETA?  


 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 61 of 374
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Agreed!  I work in IT as well and know all so well what it means when they say that the team is working this.  Right now, I have five useless cameras.    My "chat" is telling me that it's IOS users only.  I  am not sure if I am buying that; I need to search this thread to see if it's more than just iphone users.  

Model: VMC3040 | Arlo-Q HD with Audio
Message 62 of 374
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

One more for today and I am logging off.  I just received this from my chat representative:

 

I have discussed the case with our higher level of support and our technical team is working with Apple for the fix. I will be including this case as part of the priority. Please wait for our update.

Model: VMC3040 | Arlo-Q HD with Audio
Message 63 of 374
Guide

Re: Cocoa Error

I don't even know what firmware is.  My desktop search engine thing is MSN.

Message 64 of 374
Aspirant

Re: "The operation could not be completed" when viewing video motion detected.

What camera are you using to experience this issue?
 - Pro 2

 

What phone device are you using?
- 7 Plus

 

What OS version are you running on your phone device?
- 12.2

 

Are you using local storage?
- No

 

Is it enabled or disabled?
- Disabled

 

Do you see the issue intermittently?
- Yes

 

Do you see the same issue when using on a different device?
- Yes, Same using web portal

 

Attach a screenshot of the error message received.
- Attached

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 65 of 374

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

My wife’s Android doesn’t have any issues with notification videos. 

Message 66 of 374
Aspirant

Two email problems - delayed content and can't view in browser

Both problems started over the weekend.

 

1.  Started to get emails that showed content that is 1-3 days old.  Example:  This morning I received an email that showed content from around 7pm EST from Sunday, May 19.

 

2.  When I click on the video from an email (current or previous content), I get an error message saying the video cannot be displayed in browser, and it must be downloaded to be able to view.  This is happening across multiple Windows devices and browsers.  I can view the content through the Android App just fine.

 

Thanks in advance for any help!

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 67 of 374
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I am not able to view from my IPhone but can from my Samsung Chromebook. It saddens me that there are so many issues with Arlo after the firmware update a month ago. It’s a security system and unfortunately isn’t security when it’s not working properly,
Message 68 of 374

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I have been having the same issue for the past several weeks that's been described here: On iPhone 7, when trying to play back recorded video, I get the message "The operation could not be completed. [Got it.]" Early this morning, I received a notice that a firmware update was required for the base station. I ran it, hoping this would rectify the problem, but no... I am still having the same problem. Very frustrating, especially as cameras are about 4,000 miles away! To clarify, it affects all five cameras, but there's no pattern: sometimes recordings play; other times they don't.

 

What was the firmware update if not to address this problem?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 69 of 374

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

If there was a firmware update that caused this issue why not back it out so our camera playback will start working again?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 70 of 374
Aspirant

Re: Approximately 10% of Recordings are Corrupted

I’m having the same issue with my Arlo Pro 2. Same message on iOS and Safari. Downloading doesn’t work either.
Message 71 of 374
Z71 Tutor
Tutor

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Arlo listen to the community!!
Fix this problem or back out the update.
Message 72 of 374
Initiate

Some vibrary videos will not play in Iphone

Running the latest IOS & Arlo Iphone app some of the library videos will not play.  nGet popup message "The operation could not be completed".  This just started last week on some videos while others play with no problems.  I've deleted and reloaded app and I've tried to download the video to my phone but it does nothing.  Also tried to download the .MP4 file from the website which it does but then cannot play on Windows Media Player.  Error messages about incorrect formats and CODECs. 

Whats going on?

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 73 of 374
Mentor

Re: Some vibrary videos will not play in Iphone

@bcs1
The faulty recording on the cloud is missing the audio stream but the mp4 file header says that it exists but has no format or codec details, hence the codec error.

The android devices obviously ignore the false header and play the video without the error except that the recording is missing the audio.
Message 74 of 374
Luminary

new release firmware 1.12.2.1_2798 with Pixelation during live streaming or video recording

A few days ago, the new version of firmware 1.12.2.1_2798 was uploaded to your system without anybody aware of it. The system now creates pixelation during live streaming or video recording. You no longer get HD constantly. This pixelation keeps coming in and out, if you have any problems, please post all the problems here so that we can ask Arlo to roll back the firmware. They uploaded this bad (screwed up) firmware again without testing. I have tried everything, including resetting to factory settings, modems and router roboot, still no luck. 

Message 75 of 374