Receiving Cocoa Error -1

[BB117]

I keep getting this message operation cannot be completed at this time does anyone know what this means

[scoppel]

Received cocoa error trying to download to my iPhone. I’ve successfully downloaded to the phone in the past.

[ShayneS]

Hi @scoppel

Do you happen to have a screenshot of this error message?

[Hula_Rock]

What are you trying to accomplish when getting this error message ?

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[melissa83]

We are experiencing this error message whenever we try to play back a video recording as of a few days ago. Occasionally, the video recordings will play back normally, but more often than not they are not.

[Joetmurf]

I’m having the same issue on playback of videos.   This started last week on some of the videos.  

[jguerdat]

What have you tried? Have you tried both app and a browser? Have you rebooted the base? For the app, have you rebooted the phone and maybe reinstalled the app?

[melissa83]

I have tried rebooting the phone and the app with no results. It is just weird because some of the recordings will play, and some won’t.

[jguerdat]

If you download them, will they play? What size are they compared to videos that work fine?

[melissa83]

They actually won’t download and the file sizes vary, but are all under a minute...there is really no rhyme or reason.

[KKS-Col]

I am experiencing the same problem. Running ios12.2 on a tablet. My first experience with this problem was this morning. I received two alerts from two different cameras. One alert would play (from the library); one would not, on the tablet. On my android phone, both would play. All recordings from the previous day work fine.

[jguerdat]

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@melissa83 wrote:
They actually won’t download and the file sizes vary, but are all under a minute...there is really no rhyme or reason.

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Why won't they download? If you select them rather than viewing nd then choose to download, does it happen? And by file size, I mean the number of bytes, not the seconds.

[Dannybear]

Don’t be too concerned, it is just the base station slowly dying.
Starts with missing audio on the backup USB recordings, now extending to the cloud recordings.

You can download them using the web portal but audio is missing and what is a cocoa error -1 anyway. Arlo can’t be helped.

[Z71]

I havee the same problem. “The operation could not be completed”. IOS 12.2. iPhone 7, same error on iPad IOS 12.2. You cannot download file. 

[WillieJames]

I've had the same problem on 5/11 & today (5/13). iPad Pro running iOS 12.3. Seems random, some videos play fine and some give the error message.

[Dannybear]

For those that are interested, the audio is corrupted. See detail of header attached.

[KKS-Col]

If the header is corrupted, I would think it would not play on any device. However, the one that will not play on iOS can be accessed on both Android and Windows 10 devices. This appears to be a random problem unique to Apple devices.

[Mzldrchuck]

Receive notification of movement but unable to view. Instead I get “the operation could not be completed”. This started about 2 weeks ago. I have rebooted my base station, re- paired the the camera to the base, rebooted my IPhone, and my IPad. Nothing has worked. Sometimes I have been able to view the recording but the problem is now happening every time. I can get on-line with the camera still and see live view but I want to see what has happened to trigger the camera 

[WillieJames]

It just happened again today on iOS. One video played fine and the other one would not play. So this time I used the web browser on my Mac to access the video on arlo.netgear.com but it would not play, giving the message "This video is not able to play in your browser. Please download to view." So I downloaded it and played it in the VLC app but it was jerky and VLC gave the error message "VLC could not identify the audio or video codec".

[Dannybear]

Have confirmed your observations, I do get an initial short buzz of audio on vlc running win10 pc before same error code.

Edit

The same recording on the USB plays error free but it has no audio stream due to the base firmware issue of not recording audio to USB.

[locky_au]

Arlo Pro 2 when attempting to view a motion detected video the error appears "The operation could not be completed”.  This has been like this for weeks.....

this occurs on all platforms, PC browser, iPad and iPhone latest IOS.

[Kabsy]

I am receiving the same message when trying to play back motion-/audio-detected videos. I have restarted the camera and it's still happening. Would appreciate if Arlo would address. 

[locky_au]

Okay rebooted the basestation, and now can view all videos via PC Browser but nothing now in the Apple IOS apps, iPad and iPhone.  Raised a case with Support.

[Jennsadler]

I am getting the same error message in my Arlo Go with my IPhone 6S. No issue when I use my Samsung Chromebook.

[JessicaP]

Hi everyone,

Thanks for bringing this issue to our attention. We would like to gather more specific information on this issue so we can help the engineering team further isolate the cause.

Please answer the following questions below:

• What camera are you using to experience this issue? (Arlo Pro, Pro 2, Q, etc.)
• What phone device are you using? (iPhone XS, Samsung Galaxy S8, etc.)
• What OS version are you running on your phone device? (iOS 12.3, Android 9 Pie)
• Are you using local storage? Is it enabled or disabled?
• Do you see the issue intermittently? 
• Do you see the same issue when using on a different device?
• Attach a screenshot of the error message received.