Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Community Manager

Re: Push to talk Audio not working iOS 11.3

We apologize for the frustration/inconvenience this has caused. The engineering team is working hard toward a resolution for this issue. I do not currently have an ETA for a fix but will provide any new information I receive as soon as possible.

 

JamesC

Message 26 of 103

Re: Push to talk Audio not working iOS 11.3

It started working for me from yesterday(04/26) out of the blue. Was any update pushed? 

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 27 of 103
Tutor

Re: Push to talk Audio not working iOS 11.3

My camera is also now working; hopefully the issues is resolved.
Message 28 of 103

Re: Push to talk Audio not working iOS 11.3

Did you have to do anything to get push 2 talk to work. Like reinstalling the app or restarting the cameras?
Model: VMC3040 | Arlo-Q HD with Audio
Message 29 of 103

Re: Push to talk Audio not working iOS 11.3

Nope. Like I said it just started working out of the blue. However I got an email a few days ago notifying me about an upgrade coming to the cams and base station today (04/27). But it started working yesterday for me. So I don’t think it’s because of the upgrade.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 30 of 103
Tutor

Re: Push to talk Audio not working iOS 11.3

Last week I reinstalled the app and. Reset the cameras though that was not helpful,, they must have pushed a fix.
Message 31 of 103
Guide

Re: Push to talk Audio not working iOS 11.3

Dont get too excited about it all of a sudden working - mine has done that too. Will work for a short time and then fail again. Mine was working the other day and just tested mine and surprise surprise, its not working again!

Message 32 of 103

Re: Push to talk Audio not working iOS 11.3

Ha! Good to know.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 33 of 103
Guru

Re: Push to talk Audio not working iOS 11.3

I understand that iOS 11.3.1 is being rolled out. ANyone on that having success while those still on 11.3 are not?

Message 34 of 103

Re: Push to talk Audio not working iOS 11.3

Nope. I still have 11.3 and it started working. I haven’t upgraded to 11.3.1 yet.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 35 of 103
Guide

Re: Push to talk Audio not working iOS 11.3


@jguerdat wrote:

I understand that iOS 11.3.1 is being rolled out. ANyone on that having success while those still on 11.3 are not?


I have a couple of devices on iOS 11.3.1 and they are not working. I am also running iOS 11.4 Beta 2 which also is not working

Message 36 of 103
Tutor

Re: Push to talk Audio not working iOS 11.3

I have iOS 11.3.1 and it is still not working!

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 37 of 103
Tutor

Two way audio does not work

We have tried everything and the two way audio is not working on iPhone X. Software is updated. Phone is updated. Audio microphone is on. Carrier is updated. The ear is greyed out in the app. Help
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 38 of 103
Hero

Re: Two way audio does not work

There are multiple threads on this issue.......

 

The issue with iPhones is iOS 11.3. Apple changed something or introduced a bug that broke the push to talk feature (2 way audio). The feature does work on iOS 11.4 beta 2. So you can upgrade to the beta or wait until apple offcially releases 11.4 in May or June.

 

It's also possible that Arlo comes up with a solution before 11.4 comes out.

Message 39 of 103
Tutor

Re: Two way audio does not work

How do you upgrade to the beta?
Message 40 of 103
Hero

Re: Two way audio does not work

Message 41 of 103
Aspirant

iPhone App - Arlo Pro 2

Why do they call it Support if you can't reach them?

My audible alert used to work on my iPhone but don't now. I have tried to get the audio to let me speak through the camera. I have 5 cameras. I lets me talk. When I try to talk through 2 others, my iPhone repeats what I said to me, but the cameras do nothing. The others get no response. The connection time is awfully long and I often get told there is no internet connection when there is a connection. Is there a key to getting this app to work?

Message 42 of 103
Luminary

Re: iPhone App - Arlo Pro 2

Hi, as of the moment Arlo is having an issue with ios devices where in the 2 way audio is not working. I have already contacted Arlo about this and as of the moment they are still in the process on fixing it, still no ETA when will the issue be fixed. 

 

You may try using another device not an ios device,  me I just used my andorid phone and laptop instead.

 

Smiley Happy

Message 43 of 103

Re: Push to talk Audio not working iOS 11.3

Push 2 talk started working all of a sudden today.
I am running iOS 11.3.1 on iPhoneX
Arlo app version 2.4.9.
Hope it stays like this. Clearly this was an issue from arlo side.
Model: VMC3040 | Arlo-Q HD with Audio
Message 44 of 103
Guru

Re: Push to talk Audio not working iOS 11.3

Or the NEW 11.3.1?

Message 45 of 103
Aspirant

Re: Push to talk Audio not working iOS 11.3.1

where is the fix???

Message 46 of 103

Re: Push to talk Audio not working iOS 11.3

Don’t believe iOS 11.3.1 did anything here. I have had this update for a few days now. Arlo app wasn’t updated either. Seems like a fix on the arlo server side (or a silent push to the cameras). .
Model: VMC3040 | Arlo-Q HD with Audio
Message 47 of 103

Re: Push to talk Audio not working iOS 11.3.1

NETGEAR seems to be rolling this out in batches. Another user here reported the fix few days ago. Mine started working today. (I check this daily 😜)
Since this appears to be a server side fix, it’s up to NETGEAR to roll it out to everyone.
Model: VMC3040 | Arlo-Q HD with Audio
Message 48 of 103
Initiate

Re: Push to talk Audio not working iOS 11.3.1

Same for you? Works outside the network( WiFi off on the phone), but not when connected to my router.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 49 of 103
CR3 Initiate
Initiate

Re: Push to talk Audio not working iOS 11.3.1

I’m disappointed that all of a sudden not only does my Arlo cameras push to talk not work, but dozens of others are having the same problem. I have tried everything that everyone else has done except toss my cameras out and find another brand to go with. I’ve not had any issues with my cams over the past few months until recently and the 2 way communication was a top selling point along with it being wireless. Please fix this issue as soon as possible!!!! This is pathetic, what if I really needed to use the communication aspect of my cameras for safety matters? Oh, wait.... I can’t because my push to talk button is useless on my iPhone 8+.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 50 of 103