Ac power has been disconnected from your Arlo device.Activity zones are currently disabled. and a red circle with a ! in it shows on both the Arlo pro and the Arlo pro 2. We checked and they are online and the power is NOT OFF. Any idea whats wrong?
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Thank you for your feedback & detailed reports. The Arlo development team is currently investigating this issue with the No AC Power warning. We will provide an update as soon as we have more information to share with the community.
@dcfox1I absolutely did read it but just like Bob said dont count on anything from them. I have been with Arlo for 5 years and the support has been terrible. I will believe it once I get this resolved and from all my prior experiences I am not too optimistic. I hope I am wrong.
Thanks for the update, this thread is regarding the No AC Power warning, if you have another issue occurring please start another thread and/or PM me with your information & I'll gladly look in to it for you.
The support has been extremely poor. I would have expected more from Arlo in resolving the issue. I have been a dedicated customer for over 5 years and this is the support that I get? I am seriously thinking of moving my business elsewhere and letting the rest of the world know per social media of how you do not support your customers. Someone from Arlo please let us know of timelines and when we can expect a solution? Please! We have all wasted many hours today trying to come up with a solution and nothing works, its obviously a bad update. Who is in charge there? They are not doing a good job at all. Respond and speak to your customers please.
I am having the same issue as everyone else from what I can see. I receive a message on my android app saying "AC power has been disconnected from your Arlo device. Activity zones are currently disabled" I have always ran my cameras on batteries and this all started after the update from yesterday, bfore the update everything worked fine. I was in live chat for almost 2 hours today with Arlo and they could not resolve. What do I do?
Hi, I've read bunches of posts about the "ac power has been disconnected from your Arlo device" message while cameras aren't showing up in the app. Mostly people say Activity Zones have to be disabled, but my settings don't have that feature. What other things might cause this? Right now my system is de