Arlo|Smart Home Security|Wireless HD Security Cameras

No AC power warning arlo pro and Arlo pro 2

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Apprentice
Apprentice

Ac power has been disconnected from your Arlo device.Activity zones are currently disabled. and a red circle with a ! in it shows on both the Arlo pro and the Arlo pro 2.     We checked and they are online and the power is NOT OFF.   Any idea whats wrong?

Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
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Tutor
Tutor
Started to happen to one of mine about 3 days ago. If I click “on” it functions normally. Seems like yet another bug.
Model: VMB3500 | Arlo Base Station
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Aspirant
Aspirant

I have just completed hard wiring my arlo cameras. I have 3. one is directly plugged into wall outlet and 2 others are connected to an extension cord that is connected to wall outlet. Batteries are still in camera. I created activity zones for each camera. I keep getting this message on each camera 

"AC power has been disconnected from your Arlo device. Activity Zones are currently disabled"

 

I cannot use activity zones. How do I address this problem so to make this program work for me. I currently am signed up for no pay programs thru ARLO.

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Guide
Guide

Ive recently started to get this message

> AC power has been disconnected from your Arlo device. Activity Zones are currently disabled

 

But the Camera itself doesnt even have a battery! Its plugged in 100% of the time. I read through other posts of similar issues, but it wasnt clear if those having the issue actually didnt even have a battery. 

 

Screen Shot 2020-09-20 at 2.29.16 PM.png

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Luminary
Luminary

Seems an Update has a flaw that shows AC disconnected, zones off on Devise Screen if Cams are AC Powered? Is Support working on this yet?

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Tutor
Tutor

Getting same error here, started after last update.

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Tutor
Tutor
Well, I’ve had case number 41940048 open with Arlo support for a week now amd no response...so not ideal support either for an expensive product.
Discussion stats
  • 6 Replies
  • 134 Views
  • 1 Like
  • 6 In Conversation