Solved! Go to Solution.
- Related Labels:
Push notifications should now be working with the latest Android mobile app. Please make sure you've updated to the latest version from the app store. If you're still experiencing issues, open a new thread here on the community or reach out to the support team to further investigate the issue.
Not getting notifications either. I did initially, but haven’t for the past 4 hrs.
Samsung Galaxy S8+.
if I reinstall, does everything come back after I log in?
This problem has been marked resolved and IT HAS NOT.
Can someone from Netgear/Arlo let us know when a fix is coming?
Switching back to the old app until this one works. The app needs to go back to beta-testing.
I had the same problem. After loading the new ARLO app, I stopped getting notifications. I had to uninstall and reinstall the app. Now I get the notifications.
Since installing new arlo app no cameras are working. Sencors and recording not working. Spent 40 minutes on hold when called and was hung up on when I was told to get a camera and bring to base station.
Same symptoms here: No notifications being received. This is across three different base stations (two Pro2, one Ultra), and on two different iOS devices, one on 13.1, one on 12.4, both with the latest Arlo app. Reinstalling the app makes no difference. Really not impressed.
Just to sympathise, I'm in the same position.
No notifications (despite multiple re-installs) on my iPhone (iOS 13.1) or my iPad (iOS 12.4) - so clearly not just an iOS 13 issue. (And with iOS13 formally launching in a week, I'd have thought any bugs would be sorted by now anyway ?)
The recordings still happen, as programmed, but no notifications despite double checking settings (set to push, notifications on in iOS settings, etc)
Quite frustrating & would be good to see if this could be resolved.
Same issue. I uninstalled, re-installed and still no notications.
Now many of my recordings won't play back. They just buffer and buffer then die. Says for example video is 25 seconds long but refuses to play.
Shame on Arlo for sending out a half baked app!!
I noticed Notifications werent working after I updated to the revised app they pushed out in the past week or so. I removed and reinstalled and everything was back to normal for a few days until today .... no notifications again today.
So after reinstal, again, back to working.
No idea why it stops working, I have done all the usual phone restarts, checked Android notification setup etc etc. I even checked to see if the phone was receiving ANY data from Arlo servers within the few minutes of generating an alarm ... nope.
As a real test to my allegence, I tried calling support - no answer. Tried Support Chat - "chat not currently working". So trying "Contact Support" and after filling in all the details I got an error saying "your request had an error, please contact support".
Unbelievebly poor quality product