Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Initiate

Re: New app notifications

Reinstall didn't work for me...tried 3x
Message 26 of 76

Re: New app notifications

This is unlikely to help you but I firstly deleted the cache and memory, restarted phone, deleted app, restarted phone, installed new app, restarted phone.

 

If you have email notifications turned on also, are they coming through reasonably quickly?   With my dramas today, I didnt get any emails either, initially.  Before the app replace, I started getting emaail notifications (and not phone) but all I had done was restarted phone at that point.

 

Good luck micfal

Message 27 of 76
Apprentice

Re: New app notifications

Same here, I was told to update by the app, and then this morning via email, and I am getting NO notifications, it is recording the motion, but no notifications.

Message 28 of 76
Apprentice

Re: New app notifications

Message 29 of 76

Re: New app notifications

ShayneS
ShayneS Arlo Moderator
Arlo Moderator
‎2019-09-12 09:22 AM
Re: Geofence Notifications
hi @idbl_fanatic1

The Arlo development team is currently investigating reports of missing notifications within IOS & Android devices. We will provide an update as soon as we have more information to share with the community.
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Ok, maybe pull the new app until you are sure its fixed and working?
Message 30 of 76
Apprentice

Re: New app notifications


@WebDancer wrote:
ShayneS
ShayneS Arlo Moderator
Arlo Moderator
‎2019-09-12 09:22 AM
Re: Geofence Notifications
hi @idbl_fanatic1

The Arlo development team is currently investigating reports of missing notifications within IOS & Android devices. We will provide an update as soon as we have more information to share with the community.
--------‐-------------‐-----------
Ok, maybe pull the new app until you are sure its fixed and working?

I just went back to the old version, and just got a notification

Message 31 of 76

Re: New app notifications

Also no longer getting app notifications on Galaxy S9. I uninstalled then re-installed the app -- worked fine for a couple of days and just stopped working again. I NEVER had this problem with the old app, and now I wish I hadn't uninstalled that one. 

This problem is NOT resolved, so this thread shouldn't be marked as such. Frustrated customers like myself come in here looking for answers, but there are none. 

 

PLEASE PUSH A FIX FOR THIS ASAP.

Message 32 of 76
Apprentice

Re: New app notifications


@MindyC7609 wrote:

Also no longer getting app notifications on Galaxy S9. I uninstalled then re-installed the app -- worked fine for a couple of days and just stopped working again. I NEVER had this problem with the old app, and now I wish I hadn't uninstalled that one. 

This problem is NOT resolved, so this thread shouldn't be marked as such. Frustrated customers like myself come in here looking for answers, but there are none. 

 

PLEASE PUSH A FIX FOR THIS ASAP.


Here is the old version if you would like: https://www.apkmirror.com/apk/netgear-inc-2/arlo/arlo-2-7-12_25660-release/arlo-2-7-12_25660-android...

 

Message 33 of 76
Apprentice

Re: New app notifications

Re-installed the app, issued not fixed. Also not getting notifications in a browser as of this morning.

Message 34 of 76

Re: New app notifications

I deleted new app and reinstalled old app and everything has been fine.

Hopefully they wont pull/kill the old app until they are CERTAIN the new app is working.
Message 35 of 76

Re: New app notifications

I cannot find the old app in the Play Store to reinstall. Suggestions? 

Message 36 of 76
Apprentice

Re: New app notifications


@MindyC7609 wrote:

I cannot find the old app in the Play Store to reinstall. Suggestions? 


https://www.apkmirror.com/apk/netgear-inc-2/arlo/arlo-2-7-12_25660-release/arlo-2-7-12_25660-android...

Message 37 of 76

Re: New app notifications

Just saw this. Will try the link. Thank you!

Message 38 of 76

Re: New app notifications

Search for Arlo Legacy
Message 39 of 76
Apprentice

Re: New app notifications

Same problem. When I install the new Arlo app, the notifications work for a day or two. Then inexplicably, notifications stop. I uninstall and reinstall, notifications come back. But then they stop working again after a few days. I've done this stupid exercise three times now. Who knows what else isn't working....? I am on a Galaxy Note 10.
Message 40 of 76
Initiate

Re: New app notifications

I’m having a similar issue. Every time I get a new notification, the number of camera activations just keeps growing. I can find any way to ‘clear’ it.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 41 of 76
Apprentice

Re: New app notifications


@Zzzzzzzzzz wrote:
Same problem. When I install the new Arlo app, the notifications work for a day or two. Then inexplicably, notifications stop. I uninstall and reinstall, notifications come back. But then they stop working again after a few days. I've done this stupid exercise three times now. Who knows what else isn't working....? I am on a Galaxy Note 10.

https://www.apkmirror.com/apk/netgear-inc-2/arlo/arlo-2-7-12_25660-release/arlo-2-7-12_25660-android...

 

I installed this version and all is working now

Message 42 of 76
Initiate

Re: New app notifications

this issue is not yet resolved.  Dowloading or reloading the new app does not fix the problem for me using an Android Moto G5sPlus phone.  I spent twenty minutes on a live chat with support and they said that the engineers were aware of the problem and working on it.  Disappointing to say the least since they have known for weeks and released a new app that causes this rather expensive setup to no longer be functional as a security system.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 43 of 76
Initiate

Re: New app notifications

I also dont get any notifications... and it will so.etimes automatically sign-off / log off even if you dont.... so even if i get notification (which is very seldom now), it takes awhile to log back in
Message 44 of 76
Apprentice

Re: New app notifications


@Berniebikes wrote:

this issue is not yet resolved.  Dowloading or reloading the new app does not fix the problem for me using an Android Moto G5sPlus phone.  I spent twenty minutes on a live chat with support and they said that the engineers were aware of the problem and working on it.  Disappointing to say the least since they have known for weeks and released a new app that causes this rather expensive setup to no longer be functional as a security system.


Use the older app: https://www.apkmirror.com/apk/netgear-inc-2/arlo/arlo-2-7-12_25660-release/arlo-2-7-12_25660-android...

Message 45 of 76
Luminary

Re: New app notifications

Add me to the list now, I d/led the new app about a week ago when it came out and everything was working great now today iam not getting notifications. Typical Arlo engineers its always something due to them not knowing what there doing. But dont worry they will fix it but then they will create a new problem. I bet the new CEO doesnt even own a Arlo system. 

Message 46 of 76
Aspirant

Re: New app notifications

I am also getting notifications on all my devices. I don't need or want to know when motion has been detected. I cant figure out how to turn them off

Message 47 of 76
Aspirant

Re: New app notifications

If you have an android phone go to your phone's settings, then notifications on your phone make sure the "do not disturb" is not on and then look for the Arlo app logo make sure the "show notification" is on. You should also see a list of categories such as  "Always listening",  "Geofencing", "Notifications"  make sure those are on or the ones you want on, especially Notifications. Hope that helps

Message 48 of 76
Aspirant

Re: New app notifications

I have the opposite problem.  Someone or sometthing sets off one of my cameras and I do get the notification but for some reason it shows I have 184 notifications.  If I go into the app and clear them, the next time one of them goes off, it shows 185.  What is going on with this app?

 

You forced the consumer to switch to this new app and it has some serious bugs that should have easily been detected with some internally testing. 

Message 49 of 76
Aspirant

Re: New app notifications

I just want my ability to “select” all of the notifications in the library again so I can delete them all!! Ugh
Message 50 of 76