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This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Push notifications should now be working with the latest Android mobile app. Please make sure you've updated to the latest version from the app store. If you're still experiencing issues, open a new thread here on the community or reach out to the support team to further investigate the issue.
Since installing the “New” Arlo app, I have 264 camera activations!! I just can’t figure out why you can’t give the consumer a working product without all the bugs.
Since downloading the new app on my iPhone, I am also not receiving push notifications. I tried reinstalling the app and it did not fix it. After reinstalling, I accepted the notification permissions prompt, and can see that notifications are allowed in Settings, but I am not receiving them.
Originally I did have the old app on my phone when I installed the new one. I later deleted the old app. But I have since uninstalled the new one and redownloaded it (twice since I just did it again), And I am not receiving notifications.
So still not getting notifications on the new app, and getting a little irritated. What's the purpose of having a security system when I cant get notifications when the cameras are triggered?
This problem has been marked resolved and IT HAS NOT.
Can someone from Netgear/Arlo let us know when a fix is coming?
Switching back to the old app until this one works. The app needs to go back to beta-testing.
I had the same problem. After loading the new ARLO app, I stopped getting notifications. I had to uninstall and reinstall the app. Now I get the notifications.
Since installing new arlo app no cameras are working. Sencors and recording not working. Spent 40 minutes on hold when called and was hung up on when I was told to get a camera and bring to base station.
Same symptoms here: No notifications being received. This is across three different base stations (two Pro2, one Ultra), and on two different iOS devices, one on 13.1, one on 12.4, both with the latest Arlo app. Reinstalling the app makes no difference. Really not impressed.
No notifications (despite multiple re-installs) on my iPhone (iOS 13.1) or my iPad (iOS 12.4) - so clearly not just an iOS 13 issue. (And with iOS13 formally launching in a week, I'd have thought any bugs would be sorted by now anyway ?)
The recordings still happen, as programmed, but no notifications despite double checking settings (set to push, notifications on in iOS settings, etc)
Quite frustrating & would be good to see if this could be resolved.
I installed new app. Worked for a day or two. Stopped getting all notifications. Uninstalled then reinstalled, worked for a couple of hours. Stopped getting any notifications again. No pop ups, no push, not even showing any on the icon. Super frustrating
I noticed Notifications werent working after I updated to the revised app they pushed out in the past week or so. I removed and reinstalled and everything was back to normal for a few days until today .... no notifications again today.
So after reinstal, again, back to working.
No idea why it stops working, I have done all the usual phone restarts, checked Android notification setup etc etc. I even checked to see if the phone was receiving ANY data from Arlo servers within the few minutes of generating an alarm ... nope.
As a real test to my allegence, I tried calling support - no answer. Tried Support Chat - "chat not currently working". So trying "Contact Support" and after filling in all the details I got an error saying "your request had an error, please contact support".
