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Luminary

Latest Android App Sends 3-4 push notifications for same event

After the latest Android update on 8/7, now each time a camera triggers, I get no less than 3 or 4 push notifications for the each event.  I just got 6 now for one event.  Sounds like they broke something new in trying to fix the bug below in the Release Notes:

  • Fixed a bug that caused push notifications to appear out of order

Can someone take a look at the code here?  

 

 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 25
Community Manager

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher,

 

This was an issue a small number of users were experiencing prior to the most recent Android app update. The engineering team is investigating this issue currently. I will provide an update as soon as I know more.

 

JamesC

Message 2 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Updated my Pixel 2 to newly available Android P and the issue still persists, in case that helps engineering at all.

Message 3 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Have they provided any insight into this?  Getting almost 30 push notification for 4 camera triggers is getting a bit crazy, especially on my battery.

Message 4 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Now it's consistently sending 3 push notifications per triggered event. 

Message 5 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Hi JamesC, what's the status on this one?  Doesn't look like any signs of progress

Message 6 of 25
Community Manager

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher,

 

The development team is working on a fix for this issue but I don't have an eta at this time. As soon as I know more, I'll post an update.

 

JamesC

Message 7 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Thanks for the reply, at least it's being worked on now.

Message 8 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Any update on this?

Message 9 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

This is a bit disappointing, over 2 months later and the issue is still occurring

Message 10 of 25

Re: Latest Android App Sends 3-4 push notifications for same event

Same goes to me. It's been so long now. I hope this get's fixed asap. It's very annoying.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 11 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

They clearly haven't figured it out since the newest app just released today doesn't contain the fix still.

Message 12 of 25

Re: Latest Android App Sends 3-4 push notifications for same event

I was hoping this would be a fix but I just tested it & I got 6 notifications for 1 trigger. Annoying. Works but annoying lol.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 13 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Yep, same here...

Message 14 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Another release just came out today, just updated hoping they'd surprise us - nope.  I know it's not anything specific to do with motion detection because I got 3 push notifications when the battery level dropped below 15%.  So that tells me it's a base or cloud related issue for multiple push notifications for the same event.

Message 15 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Latest app update today also no dice with any attempt at fixing this one.

Message 16 of 25

Re: Latest Android App Sends 3-4 push notifications for same event

I just downloaded the new update now & still ongoing issue. It shouldn't be that hard to fix. There just not listening. Can't wait for the doorbell to come into Canada...lol

Message 17 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

How can we get this escalated?  This has gone on for way too long

Message 18 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Latest version release from yesterday 11/27 still doesn't fix it.

Message 19 of 25
Aspirant

Re: Latest Android App Sends 3-4 push notifications for same event

I have the same problem on my system, and it's getting really annoying. Every time a camera is activated my phone goes nuts and starts alerting me 3-4 times per camera (and sometimes more)

Has there been any update for this fault?

It only started when I took out the free trial of the advanced notifications (where it tells you if it's a person, animal, car, etc..)
Message 20 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

I've never had any of the advanced features, this has been going on for many months with no resolution.

Message 21 of 25

Re: Latest Android App Sends 3-4 push notifications for same event

Gentlemen, Is there any resolution to the 3-4 push notifications per camera motion since the the August 18 upgrade?

It is quite frustrating when the system worked great with notifications prior to the upgrade.

 

Thank you.

Model: VMB3000 | Arlo Base Station
Message 22 of 25
Community Manager

Re: Latest Android App Sends 3-4 push notifications for same event

For those experiencing this issue, please follow these steps and let me know if you still experience the problem after a fresh installation:

 

1. Go to settings > apps & notifications > Arlo > Storage
2. Clear storage and clear cache
3. Uninstall the app
4. Reinstall the app version 2.6.5

 

Do you still experience multiple notifications per event after these steps?

 

JamesC
 

Message 23 of 25
Luminary

Re: Latest Android App Sends 3-4 push notifications for same event

Just tried these steps now, and it still gave 2 push notifications for an event.

Message 24 of 25

Re: Latest Android App Sends 3-4 push notifications for same event

Still experience four push notificaton per camera motion.

Message 25 of 25