Latest Android App Sends 3-4 push notifications for same event

[sangwinacher]

After the latest Android update on 8/7, now each time a camera triggers, I get no less than 3 or 4 push notifications for the each event.  I just got 6 now for one event.  Sounds like they broke something new in trying to fix the bug below in the Release Notes:

• Fixed a bug that caused push notifications to appear out of order

Can someone take a look at the code here?  

[JamesC]

sangwinacher,

This was an issue a small number of users were experiencing prior to the most recent Android app update. The engineering team is investigating this issue currently. I will provide an update as soon as I know more.

JamesC

[sangwinacher]

Updated my Pixel 2 to newly available Android P and the issue still persists, in case that helps engineering at all.

[sangwinacher]

Have they provided any insight into this?  Getting almost 30 push notification for 4 camera triggers is getting a bit crazy, especially on my battery.

[sangwinacher]

Now it's consistently sending 3 push notifications per triggered event. 

[sangwinacher]

Hi JamesC, what's the status on this one?  Doesn't look like any signs of progress

[JamesC]

sangwinacher,

The development team is working on a fix for this issue but I don't have an eta at this time. As soon as I know more, I'll post an update.

JamesC

[sangwinacher]

Thanks for the reply, at least it's being worked on now.

[sangwinacher]

Any update on this?

[sangwinacher]

This is a bit disappointing, over 2 months later and the issue is still occurring

[Fireball2684]

Same goes to me. It's been so long now. I hope this get's fixed asap. It's very annoying.

[sangwinacher]

They clearly haven't figured it out since the newest app just released today doesn't contain the fix still.

[Fireball2684]

I was hoping this would be a fix but I just tested it & I got 6 notifications for 1 trigger. Annoying. Works but annoying lol.

[sangwinacher]

Yep, same here...

[sangwinacher]

Another release just came out today, just updated hoping they'd surprise us - nope.  I know it's not anything specific to do with motion detection because I got 3 push notifications when the battery level dropped below 15%.  So that tells me it's a base or cloud related issue for multiple push notifications for the same event.

[sangwinacher]

Latest app update today also no dice with any attempt at fixing this one.

[Fireball2684]

I just downloaded the new update now & still ongoing issue. It shouldn't be that hard to fix. There just not listening. Can't wait for the doorbell to come into Canada...lol

[sangwinacher]

How can we get this escalated?  This has gone on for way too long

[sangwinacher]

Latest version release from yesterday 11/27 still doesn't fix it.

[Pete71]

I have the same problem on my system, and it's getting really annoying. Every time a camera is activated my phone goes nuts and starts alerting me 3-4 times per camera (and sometimes more)

Has there been any update for this fault?

It only started when I took out the free trial of the advanced notifications (where it tells you if it's a person, animal, car, etc..)

[sangwinacher]

I've never had any of the advanced features, this has been going on for many months with no resolution.

[Kurmudgeon389]

Gentlemen, Is there any resolution to the 3-4 push notifications per camera motion since the the August 18 upgrade?

It is quite frustrating when the system worked great with notifications prior to the upgrade.

Thank you.

[JamesC]

For those experiencing this issue, please follow these steps and let me know if you still experience the problem after a fresh installation:

1. Go to settings > apps & notifications > Arlo > Storage
2. Clear storage and clear cache
3. Uninstall the app
4. Reinstall the app version 2.6.5

Do you still experience multiple notifications per event after these steps?

JamesC
 

[sangwinacher]

Just tried these steps now, and it still gave 2 push notifications for an event.

[Kurmudgeon389]

Still experience four push notificaton per camera motion.