Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2 still recording even when it's disarmed

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Mweaver1
Aspirant
Aspirant

Hi,

I have notice lately that my Arlo pro 2 camera's are still recording, even when i have selected Disarmed mode.
Also my Gmt uk time, seems an hour out, which is affecting my scheduled set times.

Thanks,
Mark

4 REPLIES 4
Dannybear
Master
Master

Have you been in contact with support?
They will likely ask you to reboot everything, check your base time zone.
If you already done so then sounds like a server issue that only support can escalate.

Jonescasa
Initiate
Initiate
I’m having the same issue with cameras still recording when disarmed. Did you get a solution?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Mweaver1
Aspirant
Aspirant
Afraid not, thought the updated app would have resolved this.
Jonescasa
Initiate
Initiate
I just restarted both of my base stations and the issue seems to have resolved itself (the ‘away’ setting came on as default after the restart and when I selected ‘home’ / geofencing I got two messages from each base station, one confirming ‘away’ followed by one for ‘home’). If if recurs I’ll let you know.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Discussion stats
  • 4 Replies
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  • 1 Like
  • 3 In Conversation