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We have 3 cameras in our system and an amber warning triangle that keeps inflating and contracting has appeared in the bottom right corner of one of the cameras. The firmware is up to date but I can't find anything online to let me know what's wrong. Any tips would be greatly appreciated. Thank you.
As mentioned above, this icon will display if you have CVR or Activity Zones enabled on your Pro 2 while the camera is not plugged in. The purpose of the icon is to indicate that these features will not work unless your camera is plugged in.
I’ve got the same problem.. I only have the basic free plan. And one of my cameras is showing a yellow circle with white triangle with an exclamation mark. Tapping it does nothing.
Same issue in 1 of 2 cameras. Just started last night after auto install of new iOS Arlo app. I suspect that this is not a coincidence. Looks like a bug vs operational issue. Hopefully fixed soon.
Same issue on 1 of 3 cameras. The issue started yesterday. Amber triangle shows up in Arlo app on ipad, but not iPhone. Clicking on the triangle does nothing. It goes away when I enter live mode, but reappears when not in live mode. Basic subscription. Powered by battery (63%). All operating systems & firmware are up to date. Affected camera is outside (covered porch). Unaffected cameras are inside.
Thanks for the prompt reply. It looks like it’s only my iPhone that’s affected as there’s no triangle on iPad. Tapping the triangle does nothing as others have posted. It would be great if tapping the warning actually told you what the issue is.
Have you clicked on it to see what it says? I have one that says AC power isn't connected so CVR is disabled. It's just a notification.
Thanks for the prompt reply. It looks like it’s only my iPhone that’s affected as there’s no triangle on iPad. Tapping the triangle does nothing as others have posted. It would be great if tapping the warning actually told you what the issue is.
Exact same thing started today or so with one of my cameras. Four Arlo 2 cameras deployed, only one has the orange Triangle going on. Charged it back up just fine, rebooted the base station... still persists.
Ditto here. Seeing warning symbol on both iPhone and iPad. The yellow warning triangles appeared today for the first time and we don’t know why, or how to clear it. The only thing out of the ordinary was that we turned off both cameras for over 24 hours. We were doing yardwork and forgot to turn them back on until the following day.
When activity zones are created on Arlo Pro 2 but camera is not connected to the AC power source, the orange/yellow warning icon will keep on popping up.
If you are uncomfortable with it, connect the camera to the AC power source . If you prefer to make it wireless, remove the activity zones that were created.
If the warning still shows up after plugging in the camera to AC source or removing the activity zones, try to re-install or clear cache on the Arlo iOS app.
Thank you. I think that will be the problem. I did create a zone to ignore a road to stop recording when cars passed by and did as the instructions said to connect to ac power to activate. I created a zone, connected to ac power to activate then disconnected to remount camera outside. I didn’t realise it had to be.permanantly connected to ac power for the zone to work. I can’t see anything in the user manual that says the camera would have to be permanently connected. Creating your own zones seems to be a bit of a pointless feature if they don’t work outdoors. The zone was created on my iPhone which has the warning but the other 3 devices using the app don’t have the warning triangle. I presume the zone therefore only works on the device that creates the zone?
I have the same problem. I updated the iOS software on April 1st and immediately noticed this. It looks like a bug in the update. Can anyone confirm that is the case?
This just started for me too. I have two cameras and on my iPhone app both Device video stills are showing an orange circle with a white triangle and exclamation point symbol. Like the others, tapping them does nothing and my firmware is up to date.I'm using Arlo app version 2.4.8. on iOS 11.2.6. A Netgear tech should address this as it appears to be a bug.
Same thing here. It started when I updated the new version of the app. I can no longer speak in Two Way. I’ve tried and check all mic access and offloading the app.
