Arlo DevOps team is investigating an issue where customers are not able to login to my.arlo.com. Customers can continue using Arlo Mobile App for IOS and Android to login. We are working on resolving this issue. We apologize for the inconvenience
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
arlo app crashes and the video time stamps are incorrect. The sound from a watched video continues playing even after I close the video. The function buttons in landscape mode are way too small. Previous versions were very user friendly. Not at all usable or stable enough to function as a security device. I have contacted cus support numerous times and no results or remedy. My arlo pro 5 cam system wasn't cheap and I would expect better care of myself and other users alike.
This issue is way past a reinstall. I have contacted netgear about these issues for a couple months now. It’s malfunctioning on ios and android. The last 2 updates are the problem. the app has been malfunctioning since. The app worked perfectly before the latest 2 or 3 updates.
I have the app on 3 Android devices with the OS varying from 5.x to 8.x and it works fine. Sounds like somehow it's a local issue. WHat device and OS? Do you have another device to try (maybe borrow a friend's and temporarily install the app)?
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.