My wife and I both have iPhones with the Arlo app. Both if these are listed as devices which are geofenced.
We regularly find that one of our devices has been logged out of Arlo, and therefore won't trigger the geofencing (either Home or Away), leaving our system exposed.
We will both leave home, only to find that Arlo thinks one of us is still there, and won't arm the system. Similarly, we'll arrive home, and the system won't disarm, until we both log in, change mode to arm or disarm, and then back to geofencing.
The trouble is, neither of us know when this happens. The Arlo app doesn't tell us that we've been logged out until we go into it, which defeats the purpose of geofencing. We also don't understand why either of us would be logged out when we haven't touched the app.
This is very confusing and frustrating, any tips would be gratefully received.
Can your developers please just remove the session expiration function? It shouldn't be this hard. You can't have session expiration if so many things break when it expires and theres no working mechanism to auto refresh the session.
Arlo was recommended to my by my dad who is using it together with his verisure alarm system. He seems to not be having this issue but perhaps it works better with that integration. I am running my camera stand-alone on my own wifi with no smarthub.
"Can your developers please just remove the session expiration function? It shouldn't be this hard. You can't have session expiration if so many things break when it expires and theres no working mechanism to auto refresh the session."
Why would sessions need to expire? Especially after just a day or two, which is all it takes for this problem to recur. It can't be a security thing, because if the outcome of expiring sessions produces this problem, then we are even less secure!
@ShayneS please tell your team they are out of time. Either produce a permanent fix, or tell us it's unfixable and we'll procure a new system from a different brand. It's been going on FOR MONTHS, and given this is a security matter not a usability issue, it deserves highest priority.
It varies considerably. Usually a few days, but the other day it happened in less than one day. I signed in in the morning, after lunch it said "your session has expired".
I’ve been mostly happy with the system but this will make me look elsewhere when it’s time to upgrade.
@ShayneS When not opening the app for a while we noticed our geofenced arming will stop working.
In order to fix, we (all family members) open the app, then it says our session had expired, that there was a firmware upgrade, and we need to log in again.
So at any moment in time, it's difficult to tell if the system is arming without constantly opening the app by everyone in the family for geofence arming.
Yes, thanks for your patience. This should be resolved in the next update coming soon. I will provide another update as soon as I hear more.