My wife and I both have iPhones with the Arlo app. Both if these are listed as devices which are geofenced.
We regularly find that one of our devices has been logged out of Arlo, and therefore won't trigger the geofencing (either Home or Away), leaving our system exposed.
We will both leave home, only to find that Arlo thinks one of us is still there, and won't arm the system. Similarly, we'll arrive home, and the system won't disarm, until we both log in, change mode to arm or disarm, and then back to geofencing.
The trouble is, neither of us know when this happens. The Arlo app doesn't tell us that we've been logged out until we go into it, which defeats the purpose of geofencing. We also don't understand why either of us would be logged out when we haven't touched the app.
This is very confusing and frustrating, any tips would be gratefully received.
Update: There have been 3 app updates since I last posted. I realized I had forgotten to tell you that I no longer have to log in EVERY time there is some kind of motion.
I think that's fixed, thanks!
This is not directly related to the Arlo camera hardware, though I couldn't find a better forum category.
On our Arlo iOS apps, there is a login session as there is with any app. However, with the Arlo app, the session expires after a week or two. And you must keep the session "alive" by opening the app every few days. Often just a fresh opening of the app or FaceID will bring the Geofencing back again. The general issue is: If Arlo's login session expires, then the geofencing feature stops altogether. There is no transparency to this process or its effect on Geofencing.
Testing reveals it happens with and without FaceID turned on, across multiple devices. Two Factor Is turned on for every device/account tested.
Living in an apartment, Geofencing is important to us. However, we don't want no need to open the app repeatedly every few days to ensure the login session is kept alive.
Please address this issue. Thank you!
I have since gone back to using the manual geofencing method.
If it doesn’t work don’t keep trying to use it.
Replying to moderator:
Yes we are still experiencing logging out. Let me explain to be sure my issue is the same as others.
My wife is granted access and accepted. If either one o fus goes on Arlo that person is kicked off when the other one logs on. It tells us we must enter all our login information to get back on. We have both gone to the App Store and updated our app to the latest update. We are still having this problem.
Yes my wife and I have both updated the arlo app to version 3.6.4 and it still logs me out if she tries to log in and vice versa.
I’d be interested to know whether there is still a maximum amount of time set for inactivity that may log them out at some point
"I’d be interested to know whether there is still a maximum amount of time set for inactivity that may log them out at some point"
Has there ever been? We check our cameras every day and it still logs us out.
For those that are still having to relogin daily I speculate the fix was server related so your local server may not have had the update rolled out yet.
Can you test with the latest version of the Arlo app v3.6.5 and iOS 15.5. If you do not see the Arlo app update you can remove and reinstall the Arlo app to force the update.
Many attempts to get support just result in being told to reinstall the app. How many times to i have to reinstall the same app
I had my Arlo system for several years. Everything but one thing works just fine.
We are several users on the system with individual accounts. And always use geofencing.
We use latest iOS version on all our apple devices.
After some time (1-3 weeks), the system session expires, and log out all users/phones.
And since NO ONE get any notification about the session expiration, then the system suddenly is disabled without knowing it.
For security reason it's just fine you expire the session sometimes, but please let the user know !
We have very often noticed the system has been disabled for several days because of the session expire, and not knowing it.
The stupidest thing is also that you one day can open the Aplo app, and the next day you are logged out ???
So the session time is always for a fixed period, and not sliding expiration.
Why is there a session expire timeout ??? And why don't you at least not notify about the session expire.
You should at minimum set the system to active when you force the session expire.
I'm not interested to have to open the Arlo App f..... every day just to check I'm not logged out.
I can see there are so many other users also have the same issue.
Please fix it !