Android app update Nov 21 broke app!

[Zzzzzzzzzz]

I just did the latest November 21 update for the Arlo Android app. After I did the update, the app popped up with a notification that said it needed new permissions and would need to push out notifications to my phone. I thought that was fine because that's the way it's always been, but I've never seen this notification come from the app. The next thing that popped up was that it was asking for permission to make phone calls, which I denied because I don't want Arlo to make phone calls for me. I only have the basic. I was told  that with the Premium plan, the app can call 911. Nevertheless, the only permissions I've ever given Arlo is for notifications, and it worked just fine before.

After a bit of troubleshooting, it's very clear that denying the Arlo app the ability to make phone calls breaks the app. I can get into the Mode screen, but then the app does not allow me to do anything further. That means I can't arm or disarm cameras. I can't set up zones; I can't do scheduling; I can't do anything that I would need to do through the Mode screen. This is true for both Arlo Q and Pro 2 cameras on my app.

I did call customer support, and he took notes, gave me case #, and said someone would get back to me. So if you are having the same problems please call them and let them know....

[Bkk]

Chat support had no solutions. Just to wait for a fix. System is useless in the mean time. There should be a way to go back to tne prevoius app version.

[frank_p]

Yeah, I know.  Just when I thought we were in the clear now that they had fixed the ridiculous battery drain issue, this happens...

[radiopunk0]

Download the older version after you uninstall the non working app from phone. Worked for me

[brh]

@bdonnelly109

It aseems that the new firmware update is not working on many Samsung devices.

Brian

[brh]

@axcel

Several posters said they solved the problem on the newer Apple iPhones by downloading the ios 12.1.1 public beta.

Brian

[Cathis]

I have the same problem, I have a Samsung Notes 8 phone and since some days ago Arlo stops everytime someone phones. I have uninstalled and installed again the Arlo app but it does not help. Arlo, do something!

[lrpalmateer]

App crashes on open, using Galaxy S7 Crown, Android.  No error message, just crashes on open.  Similar crash reported solved on another type of Galaxy S7 through a patch.  Restarted phone, reinstalled app, etc., etc., tried everything imaginable.  The app is broken and needs patched ASAP.  Standard hub and cameras, doesn't matter, it's the app.  Browser access works fine.

[redvette1993]

Mine as well, Samsung phone as well. Since update two days ago , cannot log in , click on App and it t takes a second then reads ARLO STOPPED . I need it to work on this phone i carry , not another one, even though i did try a different phone and it works, no thelping me out, now i have no idea what the next step is . Thanks Joe 

[stinnettlouis]

Mine is doing the same thing. If this doesn't get fixed soon I may sell my system and go with a different brand. Hoping they fix it soon.

[stinnettlouis]

How do I find the older version?

[Max4544]

Older version worked. Thanks. Here's the one I download and working fine now: https://www.apkmonk.com/download-app/com.netgear.android/4_com.netgear.android_2018-10-30.apk/

[Binary100100]

I was getting an error everytime I placed or received a phone call. Weird.

[Binary100100]

I was receiving the error when I placed or received a phone call. Weird.

[madkiwi]

Aaaand this is why I disabled auto-updates for ALL my apps- to stop Arlo breaking.

Using 2.5.3_22376 (8/8/18) and everything works perfectly.

Honestly every 2nd update from the dev team breaks something, I found a version that works and I'm keeping it.

[Bah0482]

Trying to view my arlo cameras on my tv via chromcast. This feature has been out for awhile. Cant find any fix by searching. I've added the device on the google home app. All I get is it looks like this stream us unavailable

[Buchnerbunch]

We are no longer able to open our ARLO application we installed on our phones (android).  It does install but when we try to open it states, "ARLO has stopped" we cant get into the application to see our camera videos.  I still receive notifications for each device for motion recordings and on which camera, but can no longer view.  I have uninstalled and reinstalled and restarted my phone no luck.  

[TJMinick]

My Arlo wireless worked fine until the last up date, now it says either close app or arlo has stopped.  Anyone know how to fix this?

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[TricM]

drahcir61 Samething with me.  I have reported to support yesterday.  She said they will send to the appropriate department and will send me an email.  I haven't heard anything yet

[Doggoneit]

My old tablet stopped working when they updated it about 11 months ago....I got a new 2018 phone whitch worked well on the new app then they updated the app and now this won't work.....I'm now looking at returning the system....it's a good system but it sucks when you are away and you cannot monitor your house because they keep changing **bleep**..

[DP2018]

app inop seems after phone update took place

[Deejay315]

We did open and have a case...but who knows when it will be fixed...and IF it will be fixed...wasted a lot of money on cameras if we can't access live streaming on cell phone!!! Really upsets me!!!

[Graham53]

My app won't open up on my phone or my guests phone